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BLUE SCREEN AFTER INSTALLING DVDRW RRS feed

  • Question

  • Hi, i installed an DVDRW drive from Sansumg and it´s ok on BIOS. But when i try to enter on windows vista x64 without SP1, i got a blue screen with this:

     

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.0.6000.2.0.0.256.1
      Locale ID: 1046

    Additional information about the problem:
      BCCode: a
      BCP1: FFFFFA5000097CFA
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF80001C5E251
      OS Version: 6_0_6000
      Service Pack: 0_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\Mini101708-01.dmp
      C:\Users\Daniel\AppData\Local\Temp\WER-37721-0.sysdata.xml
      C:\Users\Daniel\AppData\Local\Temp\WERA36F.tmp.version.txt

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

     

     

    If i unplug the SATA cable windows starts normally.

    I ´ve already change 3 DVD driver, so the problem isn´t the unit. And i think that isn´t MB problem too, since the BIOS reconize the driver. I think that it´s a windows conflict.

    My MB is ASUS P5N-E-SLI

    Friday, October 17, 2008 9:26 PM

Answers

  • Hi,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope it helps.

     

    Monday, October 20, 2008 7:42 AM
    Moderator

All replies

  • New Screen:

     

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.0.6000.2.0.0.256.1
      Locale ID: 1046

    Additional information about the problem:
      BCCode: 1000007e
      BCP1: FFFFFFFFC0000005
      BCP2: FFFFF80001C5E251
      BCP3: FFFFF98000E82E58
      BCP4: FFFFF98000E82830
      OS Version: 6_0_6000
      Service Pack: 0_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\Mini101908-01.dmp
      C:\Users\Daniel\AppData\Local\Temp\WER-24710-0.sysdata.xml
      C:\Users\Daniel\AppData\Local\Temp\WER8055.tmp.version.txt

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

     

    Sunday, October 19, 2008 8:59 PM
  • Hi,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope it helps.

     

    Monday, October 20, 2008 7:42 AM
    Moderator