locked
Call Fordward Scenario in Lync RRS feed

  • Question

  • Hi!

    im having problems with the next scenario.

    There is a user A that is a delegate from an other user B. The user A has fordward his calls to his mobile phone, and when someone calls to this user A, the fordward works correctly. But when some on calls to the user B, the fordward doesn't work.

    Lync can do that? is somwthing wrong or it is a product limitation??

    Than for reading. 

    Friday, March 30, 2012 12:56 PM

Answers

  • Lync will not forward a call which has already been forwarded to save a call loop.

    This is the same behaviour for response groups, when calling a user directly calls are forwarded, when the user is called via a RGS the calls are not forwarded. The calls have a slightly ammended SIP flow which disables there ability to utilise call forward settings etc.

    Hope this helps.

    Neil

    • Marked as answer by DiegoNxo Tuesday, April 3, 2012 3:30 PM
    Tuesday, April 3, 2012 10:39 AM

All replies

  • Lync will not forward a call which has already been forwarded to save a call loop.

    This is the same behaviour for response groups, when calling a user directly calls are forwarded, when the user is called via a RGS the calls are not forwarded. The calls have a slightly ammended SIP flow which disables there ability to utilise call forward settings etc.

    Hope this helps.

    Neil

    • Marked as answer by DiegoNxo Tuesday, April 3, 2012 3:30 PM
    Tuesday, April 3, 2012 10:39 AM
  • Thank you very much!
    Tuesday, April 3, 2012 3:30 PM
  • pleasure :)
    Tuesday, April 3, 2012 3:33 PM