Media player RRS feed

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  • Hi,


    According to your description, I would require some more information to assist you better.

    1. What is the make and model of the MP3 player?

    2. Did this problem recently begin? If so, do you remember making any changes to the system prior to this issue?


    If there’s something wrong with the connection, you may check the following link:

    Solving USB Connection Problems With MP3 Players


    Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.


    Meanwhile, I would suggest you to try the following methods:

    Method 1: Set up a device to sync in Windows Media Player


    Method 2: Run the Windows Media Player Settings troubleshooter and check if the issue persists.

    1. Open Control Panel > All Control Panel Items > Troubleshooting > Programs

    2. Under Media Player, select Windows Media Player Settings to run the troubleshooter.


    Method 3: Reinstall Windows Media player

    1. Press Windows Key +X, select System.

    2. Click on Windows Updates > Installed Updates > Turn Windows features ON or OFF on the left panel.

    3. Expand Media Features and uncheck the box against Windows Media Player.

    4. Click OK and restart if prompted. Follow the same procedure and check the box against Windows Media Player to reinstall.


    Hope these can help you. If you have any questions, please feel free to contact us.

    Please remember to mark the replies as answers if they help.
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    Wednesday, April 10, 2019 2:13 AM
  • All pcs use Chip Set software/driver for USB/Video/Audio/etc,get the installation from youre pc mfg.Or Win 7 is retired with youre pc mfg,get the latest from pc hardware mfg (Intel/AMD/etc),Intel uses v9.2 as last for Win 7.Also,in WMP,L.lower corner of screen/ Bar,next Tools/Options/click on the Hardware Tab/click on the mp3 player/properties.Edit all other tabs,plus,chk the box "Connect to Internet"..If all is ok,download WMDiag

    from Microsoft.Run the WMDiag tests..

    Thursday, April 11, 2019 1:36 AM
  • Hi,

    Was your issue solved?

    If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, April 17, 2019 9:48 AM
  • In Windows Media Player,in lower Left corner/ to use Task bar (upper),next click on tools/advanced or options/hardware/reset the mp3 player,plus,in 1st window,locate & check Connect to Internet..Any other WMP settings can be viewed,by downloading & running WMDiag Get this from,maybe you need to edit Windows Firewall/exceptions/allow the mp3 connection,maybe networking as well....
    Wednesday, April 17, 2019 8:05 PM