Brand new windows 7 64bit 8gb ram quad core Crashes daily RRS feed

  • Question

  • This is my error i keep getting:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Im trying to learn Java just started and my laptop is randomly shuitting down or restarting randomly with no warning or anything. Its not over heating, iv read that the Win7 SP1  has this bug and i think it started after that.

    I dont want to wipe my computer clean and not install the SP1 cause i think i need it to use the Java program im useing to try and learn.

    I want to know were i can find a solution cause its a new laptop and i dont want this random crashing to damage anything important!

    Any help will be wonderfull!!!!!!!!!!!!!!!


    Additional information:

    + System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2012-02-23T14:23:55.477242100Z
    EventRecordID 22981
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer MatthewCollins
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <TimeCreated SystemTime="2012-02-23T14:23:55.477242100Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Security UserID="S-1-5-18" />
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>

    • Moved by Carey FrischMVP Thursday, February 23, 2012 4:05 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Thursday, February 23, 2012 2:45 PM


All replies

  • If this is brand new laptop you might like to pursue support from your manafacturer. If this is not viable here are some steps you can take to investigate:

    Thursday, February 23, 2012 2:50 PM
  • Thanks for your very fast reply, there are no error before the critical random shutdown and i cant down load anything from the link provided. Would the Service pack 1 windows 7 cause this problem ?
    Thursday, February 23, 2012 3:01 PM
  • The servicepack only causes problems if there was already an underlying problem present before. What you can try is to use System Restore to roll back to a moment before the Service Pack was applied.

    Here are some steps to accomplish that:


    Thursday, February 23, 2012 3:34 PM
  • when does it shut down unexpectantly?  Whenver you program in java with whatever program you are using or just randomly?

    Thursday, February 23, 2012 3:54 PM
  • Please list the make and model of your PC my thought is that you are using an insufficient power supply. Please post some more information about the computer itself. If you remove one stick of RAM do you still get the random shut downs?
    Thursday, February 23, 2012 3:58 PM
  • No, Service Pack 1 would not cause your problem.  It appears you have a hardware-related problem.  Have you contacted the manufacturer of you new laptop and asked them for some troubleshooting suggestions?

    Carey Frisch

    Thursday, February 23, 2012 4:07 PM
  • @ Ang11 There is no indication of when and how, it does not mather what you do or how long you do something, it shuts down when ever it feals like shutting down

    @ Brendan Its a Lenovo laptop, I3 core, windows home primium 64bit

    @ JBrass ill be checking that link now and ill edit or reply asap.

    @ Carey Thats my final solution if i cant fix anything by the end of this week.

    Thursday, February 23, 2012 4:11 PM
  • Try the Windows Troubleshooters from the Action Center-Flag in notification area. Run all them.


    Lenovo support has auto updater tools and diagnostic tools that can detect issues. http://support.lenovo.com/en_US/

    Saturday, February 25, 2012 12:29 PM
  • Hi,

    For this Event Log, I also suggest you refer to the article below.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Friday, March 2, 2012 8:02 AM
    Wednesday, February 29, 2012 7:43 AM