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Windows shut down by itself after leaving it for a while, ERROR CODE Bccode :9f any help please ? RRS feed

  • Question

  • Hi all,I gathered all the information needed for debugging including the minidump file,If anyone can help and tell me how to upload these files in order to debug Vista,Any help will be appreciated,Thanks.
    Saturday, April 4, 2009 9:18 PM

Answers

  • Hi,

     

    Thank you for your post.

     

    This should be a kernel mode crash issue. To troubleshoot this kind of issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below: 

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks.


    Nicholas Li - MSFT
    Tuesday, April 7, 2009 8:19 AM
    Moderator