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Outbound calls cannot respond to automated IVR prompts on remote end RRS feed

  • Question

  • I've not run into this before and didn't see anything on the forums that fit.  

    My Lync server can receive inbound calls fine and can make calls outbound without issue.  However, if I say try to join an audio bridge and try to enter a PIN number the remote IVR doesn't respond to my attempts to enter a PIN number.  I hear the number being pressed but the other end just ignores the attempt like I never even tried to enter the PIN for the conference.  This happens with any service I try.  

    This is for my lab and I am using an Asterisk PBX as my gateway and I thinking the issue may be there since I can't seem to catch any issues with logging on Lync.

    Any thoughts?


    Ted Weiss
    Wednesday, August 17, 2011 2:02 AM

Answers

  • You may need to play with the DTMF settings on your Asterix.
    Matt Nixon | http://unifiedmatt.blogspot.com
    • Marked as answer by Ted_Weiss Wednesday, August 17, 2011 10:52 PM
    Wednesday, August 17, 2011 5:08 AM

All replies

  • You may need to play with the DTMF settings on your Asterix.
    Matt Nixon | http://unifiedmatt.blogspot.com
    • Marked as answer by Ted_Weiss Wednesday, August 17, 2011 10:52 PM
    Wednesday, August 17, 2011 5:08 AM
  • Thanks Matt - that did the trick.  I had to modify my sip.conf with my Lync Trunk settings to reflect dtmfmode=auto. 
    Ted Weiss
    Wednesday, August 17, 2011 10:53 PM