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  • Question

  • i have had about 4 emails this week from somebody called james from microsoft solutions saying that they have recieved attemped vires and red alerts into my computer,is this email from microsoft and is it safe to open and reply.

    Bob

    Thursday, April 10, 2014 8:23 PM

Answers

  • Its a scam.  A well known and long running one.  Microsoft will never ask for personal details (they already have them) and will never cold call you.  Nor do they send out anti virus messages

    Microsoft does not do that nor do they have partners who do that 
    See the following for additional information about this and what to do and how Microsoft operates:

    http://www.microsoft.com/security/online-privacy/msname.aspx
    http://www.microsoft.com/security/online-privacy/phishing-scams.aspx

    What should you do if you receive a questionable email?

    DONT CLICK ON LINKS, Dont go to web sites that are suggested, dont give access, or volunteer information

    1.       Investigate the information.

    Take some time and check up on the information. Often sites like snopes.com can provide information on known chain letters and other scams and untruths.  Do not click on links within the mail, but do go to that company’s website, and contact their customer service reps via phone or online to verify the validity of the email.

    2.       Report suspicious activities.
    If you think someone has accessed your Outlook.com account, that the Live ID sign-in page looks fraudulent, or you receive an email that tries to confirm a password change you didn’t authorize, change your password immediately by going to: http://account.live.com. Next, help ensure your PC has not been infected with a virus or malware by running a free full-PC scan.

    3.       Help the Outlook.com team identify new scams.

    Click on the Junk button in Outlook.com and select “Junk” or “Report phishing scam” to report it to the Outlook.com team. Whatever you do, do not reply back to the sender.

    Wanikiya and Dyami--Team Zigzag

    Thursday, April 10, 2014 11:54 PM
    Moderator