Synchronization error RRS feed

  • Question

  • I'm getting a Sync error several times a day on our Exchange Server. Login information is correct when I sign into Outlook.  Sending and receiving mail works fine, this is a sporatic error. I've change the information below to hide private information. What is the "Synchronizing server changes"? Why am i the only one having the issue? And it says the Exchange server isn't available in the below log, but i can send and receive mail just fine. Thanks in advance!




    11:17:49 Synchronizer Version 12.0.6509

    11:17:49 Synchronizing Mailbox 'Person A'

    11:17:49 Synchronizing Hierarchy

    11:17:49 Synchronizing Favorites

    11:17:49 Uploading to server 'Exchange Server'

    11:17:49                   1 item(s) updated in online folder

    11:17:49 Synchronizing server changes in folder 'Inbox'

    11:17:49 Downloading from server 'Exchange Server'

    11:17:49 Synchronizing server changes in folder 'Contacts'

    11:17:49 Downloading from server 'Exchange Server'

    11:17:49 Synchronizing server changes in folder 'Deleted Items'

    11:17:49 Downloading from server 'Exchange Server'

    11:17:49                   1 item(s) changed read-state in offline folder

    11:17:51 Synchronizing server changes in folder 'Person B- Calendar'

    11:17:51 Downloading from server 'Exchange Server'

    11:17:52                   2 item(s) added to offline folder

    11:17:55 Error synchronizing folder

    11:17:55                                 [8004011D-526-80040115-0]

    11:17:55                                 Microsoft Exchange is not available.  Either there are network problems or the Exchange computer is down for maintenance.

    11:17:55                                 Microsoft Exchange Information Store

    11:17:55                                 For more information on this failure, click the URL below:

    11:17:55                                 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004011d-526-80040115-0

    11:17:55 Done

    11:17:56 Microsoft Exchange offline address book

    11:17:56 Download successful
    Friday, March 26, 2010 4:33 PM


All replies

  • How many exchange servers are in the org? Do you have a shared folder with someone whose mailbox is homed on another server? I'm not sure if its failing on person B or a person C

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Friday, March 26, 2010 5:41 PM
  • We only have one exchange server in the organization.  I do have open a few shared folders, but again, we're all on the same server. Yeah, I wasn't sure which profile was having the issue syncing, I was hoping the error code might be of some value.  The link in the sync error file was useless.
    Monday, March 29, 2010 2:22 PM
  • Hi,

    It seems like an .ost file or outlook profile problem.

    Could you please repair or delete the ost file?


    If it still not work, please delete your outlook profile and create a new one.

    Control Panel->Mail->Show profiles...->Remove

    Frank Wang
    • Proposed as answer by emma.yoyo Friday, April 2, 2010 1:11 AM
    • Marked as answer by emma.yoyo Monday, April 5, 2010 1:52 AM
    Wednesday, March 31, 2010 3:08 AM
  • Hi,

    How about your problem? Any updates?

    Frank Wang
    Thursday, April 1, 2010 9:32 AM