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Skype for Business and Outlook 2016 RRS feed

  • Question

  • I just renewed Office and I can't figure out why I can't get skype for business with my Outlook 2016. I know it is available for other co-workers have it. Can anyone help?
    Friday, January 15, 2016 12:29 PM

Answers

  • Hi GregLPatterson,

    Based on your description, I wanted to ask you several questions about your issue.

    1. >>I just renewed Office<<, did you mean you upgrade your Office to Office 2016?
    2. >> I can't get skype for business with my Outlook 2016.<<, I'm not very clear about this problem. First did you mean you cannot install Skype for Business or you cannot use Skype for Business which you have installed in your computer?
    3. Did you get any error messages about this problem?

    First I suggest you provide more information about your issue.

    Then as far as I know if you upgrade to Office 2016, Skype for Business will be removed automatically. This might be the reason of your problem.

    I suggest you install the new stand-alone Skype for Business from this KB article:

    https://support.microsoft.com/en-us/kb/3098207

    You can also refer to t his article:
    https://support.office.com/en-us/article/Install-Skype-for-Business-on-your-PC-8a0d4da8-9d58-44f9-9759-5c8f340cb3fb

    Any updates please let me know, I'm glad to help and follow up your reply.

    Regards,

    Emi Zhang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Monday, January 18, 2016 9:11 AM