IE 11 can't access the web, unless another drive is mounted RRS feed

  • Question

  • Hello,

    After the latest Win10 update to 1697 build 14393.1358, IE11 can no longer access the internet. The update was performed while 3 internal disk volumes were mounted: SSD C:\ (Windows), D:\ (holds several browser profiles), and E:\ (large data drive).

    Now when I start IE, it can only access the web when drive E:/ is mounted, despite IE profile is kept on D:\. If E:\ is dismounted, IE posts error "Can't detect proxy settings" with empty pages. Same behavior from Firefox after that update: just opens empty pages, no reaction to clicks on links, unless E:\ is mounted. Windows Resource Monitor shows, E:\ partition is not accessed at all during web browsing.

    MS Edge works normally, but it had profile on C:\ , while other browsers had their profiles symlinked to D:\ . My assumption is, since E:\ is much larger and had more free space, during the update it was probably set in Registry as System drive for some functions like Security or Networking, and without it present IE no longer works properly, thus also affecting Firefox. Resetting browser prefs and uninstalling & reinstalling IE and FF doesn't help. However, there are no system files present on E:\.

    How it can be fixed? May be resetting network or security related settings in Windows?

    Friday, June 16, 2017 10:20 PM

All replies

  • Fixed the problem by resetting Winsock and rebooting:

    netsh winsock reset

    Can anyone suggest why it occurred?

    • Edited by sambul71 Friday, June 16, 2017 11:18 PM
    Friday, June 16, 2017 11:18 PM
  • Hi,

    In computing, netsh, or network shell, is a command-line utility included in Microsoft's Windows NT line of operating systems beginning with Windows 2000. It allows local or remote configuration of network devices such as the interface.

    A common use of netsh is to reset the TCP/IP stack to default, known-good parameters, a task that in Windows 98 required reinstallation of the TCP/IP adapter. In this mode, a log file must be provided, which will be filled with what values netsh affected.

    netsh, among many other things, also allows the user to change the IP address on their machine.

    Starting from Windows Vista, one can also edit wireless settings (for example, SSID) using netsh.

    netsh can also be used to read information from the IPv6 stack.

    The command "netsh winsock reset" can be used to reset TCP/IP problems when communicating with a networked device.

    For more information, please refer to the link:

    In addition, you can also check this article for reference.

    Cannot access some websites in Internet Explorer

    Best Regards,


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    Monday, June 19, 2017 3:08 AM