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Inbound Call from Quintum Tenor Gateway Missing +1 on From Address RRS feed

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    Inbound PSTN calls are hitting our mediation server without the +1 prefix on the From address (see below).  The calls come in via a Quintum Tenor DX gateway.

    Does anyone know how we can get the Tenor to include the +1 on the From field?  Alternately, could we apply a normalization rule on inbound calls in the Lync server?

    TL_INFO(TF_PROTOCOL) [2]0C14.1D20::07/20/2012-13:40:52.393.00003d5f (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(125))$$begin_record

    Trace-Correlation-Id: 2546149168

    Instance-Id: 0000649D

    Direction: outgoing;source="local"

    Peer: ClarityLync02.clarityinternal.net:50216

    Message-Type: response

    Start-Line: SIP/2.0 101 Progress Report

    From: <sip:+3125197082@claritycon.com;user=phone>;epid=E83F7F8B60;tag=cb28a523d

    To: <sip:+13128633100@claritycon.com;user=phone>

    CSeq: 23 INVITE

    Call-ID: 5c0b67fc-6297-49ff-ac80-2fe730fe71cf

    Content-Length: 0

    Via: SIP/2.0/TLS 192.168.100.41:50216;branch=z9hG4bK9e5ceb95;ms-received-port=50216;ms-received-cid=C400

    ms-diagnostics: 13004;reason="Request was proxied to one or more registered endpoints";source="ClarityLync02.clarityinternal.net";Count="1";appName="InboundRouting"

    Server: InboundRouting/4.0.0.0

    Message-Body: –

    $$end_record

    Friday, July 20, 2012 2:18 PM

Answers

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    You can do either of the two options

    The best option would be to add the +1 in the Gateway.
    Or add a normalization rule in the Dial-Plan connected to the Gateway object in Lync

    - Belgian Unified Communications Community : http://www.pro-lync.be -

    • Marked as answer by Sean_Xiao Monday, July 30, 2012 4:16 AM
    Friday, July 20, 2012 2:39 PM
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    Hi,

    Yes you can also define the inbound normalization rules in microsoft lync so that when ever you are receiving any call you can have according to your normalization rules. Create a pool lelve inbound normalization rule as step by step please follow the following:

    http://voipnorm.blogspot.com/2010/12/lync-inbound-normalization-rules.html

    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    • Marked as answer by Sean_Xiao Monday, July 30, 2012 4:16 AM
    Saturday, July 21, 2012 11:29 AM
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    Hi,

    By default, the incoming calls will use lync server Globle Dial Plan. So please create a normalization rule to add "+1" for the incoming calls. For example:

    Pattern to match:^\+(\d(10))$

    Translation rule:+1$1

           

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Sean_Xiao Friday, July 27, 2012 5:41 AM
    • Marked as answer by Sean_Xiao Monday, July 30, 2012 4:16 AM
    Monday, July 23, 2012 8:13 AM

All replies

  • Question
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    You can do either of the two options

    The best option would be to add the +1 in the Gateway.
    Or add a normalization rule in the Dial-Plan connected to the Gateway object in Lync

    - Belgian Unified Communications Community : http://www.pro-lync.be -

    • Marked as answer by Sean_Xiao Monday, July 30, 2012 4:16 AM
    Friday, July 20, 2012 2:39 PM
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    Any idea where/how I can get the Tenor to include it on the inbound calls?
    Friday, July 20, 2012 2:48 PM
  • Question
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    Hi,

    Yes you can also define the inbound normalization rules in microsoft lync so that when ever you are receiving any call you can have according to your normalization rules. Create a pool lelve inbound normalization rule as step by step please follow the following:

    http://voipnorm.blogspot.com/2010/12/lync-inbound-normalization-rules.html

    If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync

    • Marked as answer by Sean_Xiao Monday, July 30, 2012 4:16 AM
    Saturday, July 21, 2012 11:29 AM
  • Question
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    Hi,

    By default, the incoming calls will use lync server Globle Dial Plan. So please create a normalization rule to add "+1" for the incoming calls. For example:

    Pattern to match:^\+(\d(10))$

    Translation rule:+1$1

           

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Sean_Xiao Friday, July 27, 2012 5:41 AM
    • Marked as answer by Sean_Xiao Monday, July 30, 2012 4:16 AM
    Monday, July 23, 2012 8:13 AM