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Black Screen - Mouse Cursor - Taks Manager - No explorer.exe, no explorer.exe app, registry key RRS feed

  • Question

  • After reboot have black screen with live mouse pointer.  Can run task manager can open this browser.  Can minimize to where the task bar would be.  Search for explorer.exe produces a no registry key found.  Running regedit search for explorer.exe comes up empty.  Was noticing earlier today that windows explorer was not found under accessories but I could run explorer.exe. 

    I guess the questions is how do I restore explorer or add a registry key?   Thanks.

    Sunday, January 23, 2011 4:02 AM

Answers

  • After reboot have black screen with live mouse pointer.  Can run task manager can open this browser.  Can minimize to where the task bar would be.  Search for explorer.exe produces a no registry key found.  Running regedit search for explorer.exe comes up empty.  Was noticing earlier today that windows explorer was not found under accessories but I could run explorer.exe. 

    I guess the questions is how do I restore explorer or add a registry key?   Thanks.

    Hi

    When you see the black screen, open the Task Manager. Select File / New Task (Run...), type  explorer.exe  and click OK.

    If the Desktop appears, perform the following.

    1. Click Start and type regedit.exe in the search box. In the results, right click regedit.exe and select the Run As Administrator option. This will open the registry editor.

     

    2. Navigate to the following key.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

     

    3. With the Winlogon key selected, look in the right side for the value named  Shell.

     

    4. Double click the Shell value to open. In the Value Data box, you should see  explorer.exe   and nothing else. If it shows anything else, change it to  Explorer.exe  and click OK.

     

    Exit the registry editor, reboot the computer.

     

    Let us know the results.

    Regards,


    Ronnie Vernon MVP – Windows Desktop Experience
    Sunday, January 23, 2011 6:04 AM
    Moderator

All replies

  • After reboot have black screen with live mouse pointer.  Can run task manager can open this browser.  Can minimize to where the task bar would be.  Search for explorer.exe produces a no registry key found.  Running regedit search for explorer.exe comes up empty.  Was noticing earlier today that windows explorer was not found under accessories but I could run explorer.exe. 

    I guess the questions is how do I restore explorer or add a registry key?   Thanks.

    Hi

    When you see the black screen, open the Task Manager. Select File / New Task (Run...), type  explorer.exe  and click OK.

    If the Desktop appears, perform the following.

    1. Click Start and type regedit.exe in the search box. In the results, right click regedit.exe and select the Run As Administrator option. This will open the registry editor.

     

    2. Navigate to the following key.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

     

    3. With the Winlogon key selected, look in the right side for the value named  Shell.

     

    4. Double click the Shell value to open. In the Value Data box, you should see  explorer.exe   and nothing else. If it shows anything else, change it to  Explorer.exe  and click OK.

     

    Exit the registry editor, reboot the computer.

     

    Let us know the results.

    Regards,


    Ronnie Vernon MVP – Windows Desktop Experience
    Sunday, January 23, 2011 6:04 AM
    Moderator
  • After reboot have black screen with live mouse pointer.  Can run task manager can open this browser.  Can minimize to where the task bar would be.  Search for explorer.exe produces a no registry key found.  Running regedit search for explorer.exe comes up empty.  Was noticing earlier today that windows explorer was not found under accessories but I could run explorer.exe. 

    I guess the questions is how do I restore explorer or add a registry key?   Thanks.

    Hi

    When you see the black screen, open the Task Manager. Select File / New Task (Run...), type  explorer.exe  and click OK.

    If the Desktop appears, perform the following.

    1. Click Start and type regedit.exe in the search box. In the results, right click regedit.exe and select the Run As Administrator option. This will open the registry editor.

     

    2. Navigate to the following key.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

     

    3. With the Winlogon key selected, look in the right side for the value named  Shell.

     

    4. Double click the Shell value to open. In the Value Data box, you should see  explorer.exe   and nothing else. If it shows anything else, change it to  Explorer.exe  and click OK.

     

    Exit the registry editor, reboot the computer.

     

    Let us know the results.

    Regards,


    Ronnie Vernon MVP – Windows Desktop Experience

    Mr. Vernon,

    When I go to regedit, the explorer.exe value is already in box.

    I have the same issue as the poster, I have tried all prescribed methods, I can access files through the task manager by clicking run new task (nothing typed into the create new task box will work successfully) , i can only get iexplorer to run only by right clicking on it in the program files(x86) and running as administrator. I have attempted to repair again, and the same result, it says taking a bit longer than expected on the screen... I would create a boot media, but I can only do that out of safe mode, and I am only able to get to that point in safe mode..... any advise? ( on a side note, I was able to open the remote assistance app that the Microsoft techs use to log in and troubleshoot)

    Friday, November 20, 2015 3:53 PM