Hi James,
USB controller driver is generally contained in motherboard/chipset one. BIOS version is also a factor that may affect the USB controller function.
In this case, go to the manufacturer’s website and install the most updated drivers for BIOS, chipset/motherboard.
If the problem persists, check the USB port with other devices, in order to confirm if this is an USB port or USB device related issue.
Regards,
Lionel Chen