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WSUS client not downloading the updates!! RRS feed

  • Question

  • WSUS Client is not downloading the updates .Following steps were done.

    GPUpdate /force 

    BITS Restarted

    Windows update service restarted.

    The WSUS server is reachable from the client and I can download the file

    • Stop the Automatic Updates service by running sc stop wuauserv from a Command Prompt.
    • Rename the software distribution folder (e.g. C:\Windows\SoftwareDistribution).
    • Restart the Automatic Update service by running sc start wuauserv from a Command Prompt.
    • From a Command Prompt, run wuauclt /resetauthorization /detectnow.
    • From a Command Prompt, run wuauclt /reportnow.
    • Stop the Automatic Updates service by running sc stop wuauserv from a Command Prompt.
    • Delete the SUSclientID reg key from the following location:HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate
    • Restart the Automatic Update service by running sc start wuauserv from a Command Prompt.
    • From a Command Prompt, run wuauclt /resetauthorization /detectnow.
    • From a Command Prompt, run wuauclt /reportnow.

    Everything is done but still no luck .Please suggest..

    Wednesday, March 23, 2016 6:54 PM

Answers

  • examine windowsupdate.log on the client computer - are there errors?

    what OS version is the client computer?
    what OS version and what WSUS version is the WSUS server?
    has this environment ever worked correctly?
    are there any other client computers working correctly?


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, March 23, 2016 8:47 PM

All replies

  • Make sure the client is on the latest version, https://support.microsoft.com/en-us/kb/949104
    Wednesday, March 23, 2016 7:12 PM
  • examine windowsupdate.log on the client computer - are there errors?

    what OS version is the client computer?
    what OS version and what WSUS version is the WSUS server?
    has this environment ever worked correctly?
    are there any other client computers working correctly?


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, March 23, 2016 8:47 PM
  • Hi Sumit,

    As DonPick suggest, you may post the windows update log on client, locates on C:\Windows\Windowupdate.log.

    Beside, after run gpupdate /force, also run gpresult /h C:\report.html, then check report.html in C:\ to verify it the GPO has been applied.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Thursday, March 24, 2016 6:28 AM
  • Hi , I installed the patch but it didnt update the Client version.

    Server which is having problem is Windows Server 2012 7.8.9200.16384(WUA client version)

    and server which is running fine is  Windows Server 2012 7.8.9200.17185(WUA client version)

    Problem is that I dont find any KB article which update 7.8.9200.16384 to 7.8.9200.17185.

    If any one could ,it will highly appreciated. .

    Thursday, April 14, 2016 7:42 PM
  • Hi , I installed the patch but it didnt update the Client version.

    Server which is having problem is Windows Server 2012
    7.8.9200.16384(WUA client version)

    and server which is running fine is 
    Windows Server 2012 7.8.9200.17185(WUA client version)

    Problem is that I dont find any KB article which update 7.8.9200.16384 to 7.8.9200.17185.

    If any one could ,it will highly appreciated.
    .

    https://support.microsoft.com/en-us/kb/3013767
    December 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Thursday, April 14, 2016 9:37 PM