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Cannot download some files from Catalog.update.microsoft.com RRS feed

  • Question

  • Hi

    I tried to download a file from catalog.update.microsoft.com and it shows an strange error when it asks to browse a location for download:

    "The updates in your basket cannot be downloaded to the path you specified, because the path name is longer than allowed by Windows. Please select a new download path containing fewer characters."

    It repeats the error and no matter what folder or location I select, even drive C.

    This is the file I have added to download basket (File size: 2705.5MB):

    Windows Mobile 10 Production Bundle - OS 10.0.13111.218 update for 000-US based devices

    Please advise me.

    Kind Regards


    • Edited by Abbaspur Thursday, April 28, 2016 7:36 PM Adding file size
    Sunday, April 24, 2016 4:48 PM

All replies

  • Hi Abbaspur,

     

    Based on your description, I want to confirm that have you made any changes before the issue occurred?

     

    It seems that there are two articles related to the issue, please refer to the link:

     

    Cannot Use Internet Explorer to Download Files:

    https://support.microsoft.com/en-sg/kb/306837

     

    A file copy operation fails when files or folders have long paths in Windows Explorer:

    https://support.microsoft.com/en-us/kb/2891362

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, April 25, 2016 11:50 AM
    Moderator
  • Dear Tao,

    I tried second link that needs to install some updates. Unfortunately, when I want to install KB2919442-x64 ( my PC has x64 architecture), another error comes up:

    "Windows Update Standalone Installer. The Update is not applicable to your computer"

    Any help?

    Kind Regards,

    Abbaspur



    • Edited by Abbaspur Thursday, April 28, 2016 5:14 PM
    Thursday, April 28, 2016 3:09 PM
  • I noticed the error message, there are several reasons may cause it, please refer to the link:

    https://support.microsoft.com/en-sg/kb/3057448


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, April 29, 2016 1:23 AM
    Moderator
  • Hi,

    I followed the link. I found that kb2919355 has installed before and kb2919442 is as a prerequisite for kb2919355. So, the kb2919442 update has installed sooner or it's superseded by another update.

    Back to my first question:

    Could that issue because of file size (in my case: 2705.5 MB) ?

    OS: Windows 8.1 - HDD partitioning: GPT - Drives format: NTFS

    Kind Regards

    Saturday, April 30, 2016 2:54 PM
  • It seems possible, we could try SFC tools to check it.

    Use the System File Checker tool to repair missing or corrupted system files:

    https://support.microsoft.com/en-sg/kb/929833

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 3, 2016 1:30 AM
    Moderator
  • I have tried SFC tools, but it didn't solve my problem.

    Kind Regards,

    Abbaspur

    Tuesday, May 3, 2016 6:27 PM
  • Hi,

    We haven’t heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,
    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, May 5, 2016 7:37 AM
    Moderator
  • Hi,

    As I wrote before, SFC scan didn't solve the problem!

    Please help.

    Kind Regards

    Sunday, May 8, 2016 12:49 AM