locked
Can not access to Virtual Machine RRS feed

  • Question

  • Symptom:

    -          User cannot access (e.g. can not remote desktop, can not PING) to a Virtual Machine (VM) wich running on a HyperV Host. Other VMs in same HyperV Host are accessible normally.

    -          Error message from Remote desktop "Remote Desktop can't connect to the remote computer ... ". Error message from PING "Request timed out."

    -          The VM is accessible directly from HyperV Host.

    Impact:

    -          User cannot access to this Virtual server for Business Operation

    Status:

    -          [5/Nov] Recovered. User can access to this Virtual server (VM server) normally after reboot Physical HyperV Host.

    Root cause:

    -          Investigating.I need Microsoft support to find the root cause

     

     Job done:

    -          5th Nov (Night time): Stop VMs on HyperV host; Restart HyperV Host; Turn on all VMs which turned off previously.

    >> False VM can be accessible normally.

    -          1st  Nov: Check log 

    >> Found some warning log: “partmgr Errror ID:58”, Alert “SNMP start error”.

    -     Reboot falsed VM

    >> Problem not resolve




    • Edited by louis.nguyen Wednesday, November 7, 2018 8:45 AM More information about Symptom
    Wednesday, November 7, 2018 8:29 AM