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Multiple DVD problems in Vista Ulimate RRS feed

  • Question

  • Since recently upgrading to Vista Ultimate both my DVD drives have stopped working. There have been many updates since installing so I'm not sure which one caused it. The drives are both from different manufacturers and both did initally work with Vista.

     

    They are:-

     

    HL-DT-ST DVD+-RW GWA4164B ATA Device and

    SONY DVD-ROM DDU1615 ATA Device

     

    I have tried deleting the devices in Device Manager, but when rebooted they are recreated with the same errors. Device Manager reports (for them both)

     

    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

     

    The feedback from the Reliability and Perfromance Monitor (for them both again) is:-

     

    Symptom:
    Failure using the VxD loader.
    Cause: A device has a configuration problem that prevents it from working properly.
    Details: The device, CD-ROM Drive, is reporting "tv_ConfigMgrErr19". This device will not be available until the issue is resolved. The Plug and Play ID for this device is IDE\CDROMHL-DT-ST_DVD+-RW_GWA4164B_______________E113____\5-286E6A4-0-0.1.0.

    Can anyone shed any light on how to correct this problem?


     

    Monday, November 24, 2008 3:50 PM

Answers

  • Hi,

     

    This issue is caused by incompatible CD/DVD-burning software or damaged registry information. Let's perform the following steps to troubleshoot this issue:

     

    Step 1: If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Step 2: Modify the Registry

    ====================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Step 3: Remove the DVD-ROM drive

    ===========================

    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Does the DVD-ROM work properly now?

     

    Wednesday, November 26, 2008 6:29 AM
    Moderator

All replies

  • Hi,

     

    This issue is caused by incompatible CD/DVD-burning software or damaged registry information. Let's perform the following steps to troubleshoot this issue:

     

    Step 1: If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Step 2: Modify the Registry

    ====================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Step 3: Remove the DVD-ROM drive

    ===========================

    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Does the DVD-ROM work properly now?

     

    Wednesday, November 26, 2008 6:29 AM
    Moderator
  • Thanks very much - everything is now perfect Wink

    Thursday, November 27, 2008 2:23 PM