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Polycom Trio 8800 and VVX 311 Device upgrade from Control Skype Panel RRS feed

  • Question

  • Hi All,

    Do we have any mechanism to upgrade the Polycom client from the Skype control panel. If yes then please advise the steps to follow to upgrade.

    Thanks


    US James

    Monday, April 16, 2018 6:47 AM

Answers

  • Hi James ,

    It is not add the device in SFB control panel,it is update firmware of VVX311,if you want to add the firmware to SFB control panel,please download the VVX311 firmware(You could contact the Polycom),use this CMD to import the firmware:Import-CsDeviceUpdate -Identity service:webserver:lync.contoso.com -FileName C:\Temp\PLCM_Update_VVX311.cab


    Best Regards,
    Leon Lu


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    Wednesday, April 25, 2018 6:45 AM

All replies

  • Yep: http://blog.schertz.name/2015/12/updating-trio-8800-firmware/

    You don't force the upgrade using that method, it will find the upgrade on it's own and upgrade in it's own time.  If you have a more urgent need for an update, you can always use the Trio's web interface and force it.


    Please remember, if you see a post that helped you please click "Vote" on the left side of the response, and if it answered your question please click "Mark As Answer". SWC Unified Communications This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, SWC, their employees, or other MVPs.

    Monday, April 16, 2018 4:34 PM
  • Thanks for the reply!!

    Can you please also advise how to add the device in control panel. We need to add VVX311 devices.

    Thanks


    US James

    Wednesday, April 18, 2018 8:38 AM
  • Hi James ,

    It is not add the device in SFB control panel,it is update firmware of VVX311,if you want to add the firmware to SFB control panel,please download the VVX311 firmware(You could contact the Polycom),use this CMD to import the firmware:Import-CsDeviceUpdate -Identity service:webserver:lync.contoso.com -FileName C:\Temp\PLCM_Update_VVX311.cab


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Wednesday, April 25, 2018 6:45 AM