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BSOD minidump - can anyone assist with what the issue might be? RRS feed

  • Question

  • PC Specs...

    EVGA Z77 FTW board with BIOS 4.6.5 ; i7 3770K cpu @ default settings ; 2 x 8Gb G.Skill 2133Mhz ram running @ 931Mhz (under spec) ; OCZ Revodrive3-X2 ; Hitachi 3Tb platter drive ; EVGA GTX580 graphics card & Win7 Ultimate 64-bit fully patched.

    Here is the dump... there are only 2 BSOD records, and the other is in April.

    071113-12870-01.dmp 11/07/2013 8:22:09 a.m. CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`0f72cab0 fffffa80`0f72cd90 fffff800`025d0350 ntoskrnl.exe ntoskrnl.exe+75c00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18113 (win7sp1_gdr.130318-1533) x64 ntoskrnl.exe+75c00 C:\Windows\Minidump\071113-12870-01.dmp 8 15 7601 292,176 11/07/2013 8:25:47 a.m.

    042613-10296-01.dmp 25/04/2013 11:37:47 a.m. DRIVER_POWER_STATE_FAILURE 0x1000009f 00000000`00000004 00000000`00000258 fffffa80`0c775660 fffff800`00b9c3d0 ntoskrnl.exe ntoskrnl.exe+78a7a NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18113 (win7sp1_gdr.130318-1533) x64 ntoskrnl.exe+78a7a C:\Windows\Minidump\042613-10296-01.dmp 8 15 7601 1,024,600 26/04/2013 2:11:12 p.m.

    If anything else will assist, please drop me a list and I'll happily oblige.

    The only weird thing that happened recently (well two actually) is IE10 started completely refusing to haold usernames and passwords, and around the same time, I had huge issues with Norton 360, especially the Identity Safe feature not working.

    TIA.

    Wednesday, July 10, 2013 9:32 PM

Answers

  • Hi,

    How are things going on your end? Does this issue persists?

    If no, pleae go ahead to install the following hotfx to the affected server:

    http://support.microsoft.com/kb/2690750/EN-US

    And monitor this case to check fix this issue.

    Thanks,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. 

    • Marked as answer by Niki Han Thursday, July 18, 2013 9:29 AM
    Tuesday, July 16, 2013 1:02 PM

All replies

  • It is hard to tell anything from these dumps. Enable a Kernel Memory dump and upload C:\Windows\MEMORY.DMP (will be generated next time your computer crashes) somewhere on the internet so we could check. The file might be quite large, so if you want, you can try following these two articles to troubleshoot the BSOD yourself.

    Wednesday, July 10, 2013 9:45 PM
  • Thanks

    They were already enabled, and you're right... the file is 823Mb.

    (still) Uploading the file to a public folder here now... http://sdrv.ms/12iDTDZ

    Hope it's helpful.



    • Edited by fritzman Thursday, July 11, 2013 4:45 AM updating
    Wednesday, July 10, 2013 10:07 PM
  • Hi,

    I am afraid the public folder of your SkyDrive is empty.


    Niki Han
    TechNet Community Support

    Thursday, July 11, 2013 8:02 AM
  • Finally finished uploading (thanks)
    Thursday, July 11, 2013 9:02 AM
  • Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

    For help with Sky Drive see paragraph 9.3:
    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm


    Hope this helps, Gerry

    Thursday, July 11, 2013 10:36 AM
  • Thanks Gerry

    System Info... http://sdrv.ms/1btf66Q

    System Logs... http://sdrv.ms/1b51XCg

    Application Logs... http://sdrv.ms/136taeI

    Friday, July 12, 2013 2:40 AM
  • This is a recurring error but I cannot identify Disk 2 in the System Information file. Check for firmware updates.

    Log Name:      System
    Source:        Disk
    Date:          11/07/13 01:07:39
    Event ID:      11
    Level:         Error
    Description:
    The driver detected a controller error on \Device\Harddisk2\DR2.

    The main problem from your System log is not being able to connect to the domain

    Your dump file is problematic.

    This is a later BIOS than the one installed. However you need to take care as the BIOS listed in your System Information does not match any BIOS versions listed, which brings into question whether I have located the correct motherboard model.:
    http://www.evga.com/support/download/showdlinfo.aspx?id=3326&type=N&acctype=BIOS&accversion=1.22&part_number=151-IB-E699


    Hope this helps, Gerry

    Friday, July 12, 2013 2:02 PM
  • The drives are both mentioned in the OP... an OCZ Revodrive3X2 256Gb pci card-drive, and a Hitachi 3Tb SATA3 drive.

    The reason for the DC not being available all the time, is that I only have it turned on a couple of days a month.

    I'll check for firmware updates for the Revo.

    Friday, July 12, 2013 10:07 PM
  • If the issue persists, please let me know.

    Niki Han
    TechNet Community Support

    Monday, July 15, 2013 8:05 AM
  • Hi,

    How are things going on your end? Does this issue persists?

    If no, pleae go ahead to install the following hotfx to the affected server:

    http://support.microsoft.com/kb/2690750/EN-US

    And monitor this case to check fix this issue.

    Thanks,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. 

    • Marked as answer by Niki Han Thursday, July 18, 2013 9:29 AM
    Tuesday, July 16, 2013 1:02 PM