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ntosktnl.exe freezing/crashing computer RRS feed

  • Question

  • Hi, I have an Alienware M17x Computer and have had for the last year, before we get strated just to let you guys know i do not know too much about the in depths of computers, expecially with problems like this anyway.

    So over the last few weeks while playing either unreal tournament, or ARMA on my computer it has been crashing quite often to a blue screen, now someitmes it will happen in the first 30 seconds however other times things will go fine for hours and then crashes. I have just downloaded a program called blue screen viewer, after reading numerous posts/forums about what the problem could be but without any real confidence that i knew what was casuing this crash.

    I have run all diagnotic checks on my computer and have followed diagnostic checks from the dell support page, i have also factory restored the computer twice and re-installed all software, however i am still getting this same freeze/crash.

    Just putting this post up to see if anyone knows more information about this ntoskrnl.exe program crashing compy, and if i could get some help maybe getting rid of this, now remember im not a computer genius so please be kind!

    Sunday, July 14, 2013 3:45 AM

Answers

    • It might be caused by your computer overheating:
      1. Download OpenHardwareMonitor tool and check your computer temperatures

    • It might be caused by some buggy driver:
      1. Run this command from elevated command prompt: verifier /standard /all
      2. Reboot your computer
      3. Wait for a next blue screen
      4. Run verifier /reset
      5. Reboot computer
      6. Compress and upload %SYSTEMROOT%\MEMORY.DMP file to SkyDrive or some other place
    • Marked as answer by Nicholas Li Tuesday, July 23, 2013 7:48 AM
    Sunday, July 14, 2013 8:24 PM