How to delete a Windows Live Password Recovery Email which is an ISP email I have no longer access to ? RRS feed

  • Question

  • Window live issue.

    I have a hotmail as primary address and until a year ago had an  --ISP email--  as Password Recovery Email (and perhaps ...and I'm not sure of this but it may also at one point have been set as second\alternate email ). I no longer have access to that email address because I changed ISP. I have since switched to a CONFIRMED Gmail address as Password Recovery email (and as default alternate email). I attemped to delete the old ISP email from the Password Recovery Info but it sends an email to it for confirmation....which does not help my case...

    I have of course opted to --delete all Password Recovery Info--...so the ISP email is marked as "lost" and I somehow managed to suppress the Gmail without it needing an email confirmation....

    So...I tried to re-establish the Gmail as Password Recovery Info...but believe it or not it tells me it will send an email to my old ISP address to confirm this "newly" established Gmail as Password Recovery email.... !?!

    If the ISP had closed the account as they should have, Window Live should have received a notification that the account was deleted, and update config accordingly. I don't trust ISP's and especially not that one. For this reason plus the fact that a notification from Windows live started appearing since I first attempted to delete and let the process "pending" because unable to confirm-- asked me if I still wanted to keep that Pasword Recov  ...I want to PERMANENTLY delete that info.

    When a Windows Live User is logged, he should be able to edit his Windows Live config ... Live.

    It is true I shouldn't have set an ISP email as backup...but there still is an issue that needs to be fixed here...

    (If Password Recovery info marked as "lost" is eventually deleted by Win Live or something like that ... it should be written, along with the delay.)

    Thank you for your response. 


    Wednesday, April 6, 2011 3:04 AM


  • Hi,


    According to your description, I suggest asking Windows Live Solution Center forum for further help:


    Windows Live Solution Center


    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.




    Leo   Huang

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, April 8, 2011 2:25 AM