Unable to add certain Microsoft account to a Windows 10 joined domain PC RRS feed

  • Question

  • Hello,

    After a domain migration of my PC, I am unable to add certain Microsoft accounts (Setting  > Email & app accounts > Add a Microsoft account) to my PC. In particular I have two accounts on "", one which was not used on that machine before, and which I can add/remove at will after migration, and another, which was used on that machine, but was removed during the migration, and which I'm unable to add back: after clicking on "Add a Microsoft account" and entering the correct credentials I see "Just a moment". If, instead I select the "create one" option, no problem at all!

    As suggested in certain posts, I've deleted relevant stuff in Computer\HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities but no luck.

    I've tried the Microsoft Account Troubleshooter. No luck either.

    So I would appreciate any idea that could help me investigate this issue.

    Many thanks

    Wednesday, August 7, 2019 8:56 AM

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