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receive mail RRS feed

  • Question

  • HI expert

    some enterprise complaining why they can't send mail to our mail server .

    when i check our edge server there is not any problem .

    is there any way to check why some domain can not send mail to our mail server ?

    please let me know in detail to fix my issue !

    thank you in advance

    Sunday, July 28, 2019 10:38 AM

Answers

  • Hi,

    You can use the following command to check the message tracking log to make sure if the message reached your Exchange server:

    Get-TransportService|Get-MessageTrackingLog -MessageSubject <subject> -Sender <sender address> -Recipients <recipient address> |select timestamp,EventID,Source,ConnectorID|sort-object Timestamp

    You can check this for more information about Event types in the message tracking log

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by raminsr Thursday, August 1, 2019 4:49 AM
    Wednesday, July 31, 2019 9:42 AM

All replies

  • Hi

    You can check if your domain is blacklisted on mxtoolbox.com.


    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, July 28, 2019 5:55 PM
  • we are not in black list
    Monday, July 29, 2019 8:36 AM
  • Hi,

    Do you mean your organization cannot receive emails from some specific organization, not all external emails?

    Do those senders get any NDR messages?

    Please check the IP address settings for your receive connectors, and make sure the IP of senders' servers are not blocked.

    You can use Microsoft Remote Connectivity Analyzer tool to test Inbound SMTP Email.

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, July 29, 2019 9:03 AM
  • yes we can get email from gmail,yahoo... but some enterprise said we sent mail but not receive in our mail server .

    Do those senders get any NDR messages? no they do not get any NDR and its kind of weird story.

    i only need to be sure there is not any issue by our exchange server .

    Monday, July 29, 2019 10:42 AM
  • Hi,

    You can use the following command to check the message tracking log to make sure if the message reached your Exchange server:

    Get-TransportService|Get-MessageTrackingLog -MessageSubject <subject> -Sender <sender address> -Recipients <recipient address> |select timestamp,EventID,Source,ConnectorID|sort-object Timestamp

    You can check this for more information about Event types in the message tracking log

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by raminsr Thursday, August 1, 2019 4:49 AM
    Wednesday, July 31, 2019 9:42 AM
  • Hi,

    Can you contact that organisation and try to track email like which was send and get the last hope information where that email was delivered.

    HP 

    Wednesday, July 31, 2019 1:36 PM