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help with clip art errors please RRS feed

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    had power cut while on  computer since then have lost quite a few programs i have  2010 student power point for exp but after the power cut  i  can get  my pictures but the  clip art is showing error 0x80004002 and  ive tried everything to  get it working but nothing  please help im a pensioner so  love playing on the computer

    Lindy

    Monday, March 26, 2012 3:40 PM

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    Hi Lindy.

    Please do following:

    • go to "My computer"
    • right click on "C" drive and select "Properties"
    • go to "Tools" tab and find Error checking
    • click on "Check now..." button
    • in "Check Disk" window make sure that you have tick on "Automatically fix file system errors"
    • press start button
    • if you will be asked to schedule Check Disk at the next start up click on "Yes"
    • now go to "Start Menu" and restart your computer
    • wait and let the check disk to finish the scan (it may take from several minutes to couple hours depends on how many errors will be found)
    • when your Windows will be ready go and check Power Point

    If the problem is still not resolved do following:

    • go to Start Menu and click on "Control Panel"
    • in the top right corner of "Control Panel" find "View by" menu
    • change "View by" to show "Small icons"
    • find "Program and Features" in "Control Panel" and click on it
    • wait for the programs list to be updated (about 30-60 seconds)
    • find "Microsoft Office 2010" and select it
    • On the bar above selected program you should see following buttons: Organize, Uninstall and Change
    • Click on Change button and wait for MS Office installer to start
    • In MS Office 2010 installer window select "Repair" option and click on "Continue"
    • Follow the instruction of the installation wizard

    That should fix corrupted software.

    Good luck!


    • Edited by Zygha Tuesday, March 27, 2012 11:32 AM
    • Marked as answer by William Zhou CHN Tuesday, April 3, 2012 8:45 AM
    Tuesday, March 27, 2012 11:31 AM

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    Hello,

    Do you have any back up? Or I would suggest you to reinstall or repair the software.

    Tuesday, March 27, 2012 10:05 AM
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    Hi Lindy.

    Please do following:

    • go to "My computer"
    • right click on "C" drive and select "Properties"
    • go to "Tools" tab and find Error checking
    • click on "Check now..." button
    • in "Check Disk" window make sure that you have tick on "Automatically fix file system errors"
    • press start button
    • if you will be asked to schedule Check Disk at the next start up click on "Yes"
    • now go to "Start Menu" and restart your computer
    • wait and let the check disk to finish the scan (it may take from several minutes to couple hours depends on how many errors will be found)
    • when your Windows will be ready go and check Power Point

    If the problem is still not resolved do following:

    • go to Start Menu and click on "Control Panel"
    • in the top right corner of "Control Panel" find "View by" menu
    • change "View by" to show "Small icons"
    • find "Program and Features" in "Control Panel" and click on it
    • wait for the programs list to be updated (about 30-60 seconds)
    • find "Microsoft Office 2010" and select it
    • On the bar above selected program you should see following buttons: Organize, Uninstall and Change
    • Click on Change button and wait for MS Office installer to start
    • In MS Office 2010 installer window select "Repair" option and click on "Continue"
    • Follow the instruction of the installation wizard

    That should fix corrupted software.

    Good luck!


    • Edited by Zygha Tuesday, March 27, 2012 11:32 AM
    • Marked as answer by William Zhou CHN Tuesday, April 3, 2012 8:45 AM
    Tuesday, March 27, 2012 11:31 AM