SCOM 1807 integration with Call Management System OTRS
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Hello Sandeep,
As far as I know there doesn't exist any management pack or integration between SCOM and OTRS as of today, so this means that you would have to create an integration yourself.
Microsoft System Center - Operations Manager interoperates with other management solutions through System Center - Orchestrator or product connectors built on the Operations Manager Connector Framework (OMCF), which are developed from the Operations Manager Software Development Kit (SDK).
The OMCF provides methods and types that you can use to initialize and manage a connector and to get or send operations data. With earlier versions of Operations Manager, the primary means of synchronizing alerts between Operations Manager and other systems was through a connector. An Operations Manager connector specifically created for the other system was required for this purpose, and a variety of connectors have been released by vendors of those management solutions.
Here's some links:
Using Operations Manager Connectors
https://docs.microsoft.com/en-us/previous-versions/system-center/developer/hh328935(v=msdn.10)System Center 2012 Integration Guide - Operations Manager
https://social.technet.microsoft.com/wiki/contents/articles/12804.system-center-2012-integration-guide-operations-manager.aspx
Connecting Operations Manager with other management systems
https://docs.microsoft.com/en-us/system-center/scom/manage-integration-thirdparty-overview?view=sc-om-1807Best regards,
LeonBlog:
https://thesystemcenterblog.com
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