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Blue Screen RRS feed

  • Question

  • I bought a new Laptop a few months ago and haven't installed much.  The only new install in the last few weeks is smplayer.  I got 2 blue screens today.  Not sure if it's the cause but I was watching a class lecture and got the blue screen, restarted, uninstalled the player, reloaded the lecture in WMP and got the second blue screen.  I have watched other video files in this lecture series without problem.  I didn't capture the first, but here is the second log

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    a
      BCP1:    0000000000000000
      BCP2:    0000000000000002
      BCP3:    0000000000000000
      BCP4:    FFFFF80002FF3477
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\080310-20545-01.dmp
      C:\Users\JMF\AppData\Local\Temp\WER-34195-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Please advise (I would like to reinstall the SMplayer if possible)


    Thank you

    Tuesday, August 3, 2010 4:25 PM

All replies

  • Hi,
     
    Can you post the files in C:\Windows\Minidump to skydrive, instructions
    here,
     
     It appears that you may have older or buggier drivers, if you post the
    minidump files, then someone can likely help you track the cause to a
    specific driver using the Debugging Tools for Windows.
     
    # for hex 0xa / decimal 10 :
      IRQL_NOT_LESS_OR_EQUAL                                     bugcodes.h
     

    -- Mike Burr
    Tuesday, August 3, 2010 8:59 PM
  • Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    You can perform Last Known Good Configuration if the issue first occurred recently.

     

    Does the issue occur while using other media players to play this lecture?

     

    Also, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, August 5, 2010 6:10 AM
  • Thanks Mike

     

    2 more bluescreens today

     

    Got the files uploaded to my public directory (new at this)...I copied the info from share->embed and pasted it here...not sure if thats what you wanted or not...

    <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-7ddb3aa3aaf58d1c.office.live.com/embedicon.aspx/Public"></iframe>

     

    if that didnt work, this should be the link to the folder.  I made it public so hopfully you have access.

    http://cid-7ddb3aa3aaf58d1c.office.live.com/browse.aspx/Public

     

    Thanks again

    Monday, August 9, 2010 3:23 PM
  • The IRQL_NOT_LESS_OR_EQUAL (BCCode: a) error is being caused by the NETw5v64.sys.

    The NETw5v64.sys is the Intel wireless driver.

    You could try the generic driver from the following link and see if it makes a difference:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19142&lang=eng

    BTW what computer do you have (make/model)?

     

    Thursday, August 12, 2010 12:23 AM