For the locked user profile issue, let's try the following steps to unlock user profile manually:
1. Open SteadyState, click the user profile.
2. Uncheck the "Lock profile to prevent the user from making permanent changes" option under General tab to unlock the user profile, click OK.
3. Browse to C:\Documents and Settings\UserName\, please rename NTUSER.MAN to NTUSER.DAT
Let's check if we can unlock the user profile.