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BSOD related to ntoskrnl.exe (apparently) RRS feed

  • Question

  • I experienced 3 BSODs in the past 10 days or so and they seem to be related to ntoskrnl.exe. At least it is what I figure. I watched the minidumps with BlueScreenView and ntoskrnl.exe appears hilighted in pink in all three cases. Other files are also highlighted in pink but they are different in each case (except one, SRTSP64.SYS, which appears in 2 cases out of 3.)

    The BSODs happen after quite a long while; a few hours after startup and and at least once after a full day. It seems to me that the time it takes for the BSOD to occur is becoming shorter but this may be just an impression. 

    Here are the minidumps: 

    http://www.2shared.com/file/QH0uW-VR/101212-39265-01.html
    http://www.2shared.com/file/L1btfI_G/101612-39639-01.html
    http://www.2shared.com/file/yu_-DD6w/101912-122507-01.html

    I have run the Win 7 memory diag and it reported no errors.

    Here are a number of info about my system:

    OS: Win 7 Family Premium (x64).

    Version: 6.1.7601 Service Pack 1 Build 7601

    BIOS: American Megatrends Inc. 0304, 17/11/2010

    Processor: Intel(R) Core(TM) i5-2300 CPU @ 2.80GHz, 2801 MHz, 4 cores, 4 logical proc.

    Motherboard: Asus P8H67-M

    Full system information file (sorry, in French): http://www.2shared.com/document/nzoSkXfs/sys.html

    Finally, here is a screenshot of BlueScreenView showing the latest minidump:

    Friday, October 19, 2012 8:39 AM

Answers

  • Glad to hear the issue is resolved:D


    Tracy Cai

    TechNet Community Support

    • Marked as answer by fi11222 Monday, October 22, 2012 9:21 AM
    Monday, October 22, 2012 8:27 AM

All replies

  • Sorry. I cannot post images yet.

    Here is a link to the screenshot: http://www.2shared.com/photo/t7ieUZl7/BSOD.html

    One more thing, a few days ago, I also had a chkdsk on startup during which I had messages saying that some FS errors had been fixed. However, I cannot remember whether this took place before the BSOD started to occur or after.

    Thanks for your help.

    • Edited by fi11222 Friday, October 19, 2012 9:04 AM
    Friday, October 19, 2012 8:42 AM
  • Hi,

    Does the BSOD happen randomly and frequently?

    I cannot find out where to download the dump files via the links you posted. Please upload the minidump files on SkyDrive and post the link here.

    Before we get the dump files, please try the following:

    1. Perform a system restore to test the issue.

    2. Update BIOS, chipset and all the drivers.

    3. Boot in Clean Boot and safe mode to see if the BSOD occurs.


    Tracy Cai

    TechNet Community Support

    Monday, October 22, 2012 3:37 AM
  • Thanks for your reply.

    I flashed the BIOS of the motherboard and the pb seems to have disappeared.

    I will wait a little while before I call it a complete win because the BSOD did not occur after quite a long time in the past. However, since I flashed the BIOS, my computer has been running for more than 24 hours without any BSOD so things are looking good.

    Thanks again.

    • Proposed as answer by tracycai Monday, October 22, 2012 8:23 AM
    Monday, October 22, 2012 7:48 AM
  • Glad to hear the issue is resolved:D


    Tracy Cai

    TechNet Community Support

    • Marked as answer by fi11222 Monday, October 22, 2012 9:21 AM
    Monday, October 22, 2012 8:27 AM