cant logout of office 365 sharepoint


  • guys,

    I need to connect to a sharepoint site. I can get-in with chrome, but I cant download through chrome. there is no download option.

    So I try to get in through IE11 and Edge, but somehow they don't want me to do that. the screen to login shows me the wrong  mailadres when trying to login.

    the error I am getting is the following when trying to login with my workaccount to the sharepoint environment shared with me

    think that is logical cause my account is from a different AD environment that the sharepoint environment i am conencting to.

    but, when i chose the option to use a different account and to use a microsoft account, i get the following screen:

    That mailaddress is also wrong and there is no option to chose a different mailaddress.

    Anyone who can help and knows what is going wrong?


    Saturday, January 7, 2017 12:43 PM

All replies

  • Hi Joshua,

    From your description, it seems that the issue is caused by browser cache.

    I recommend to use Internet Explorer InPrivate view to access SharePoint online site or clear the browser cache.

    Best Regards,


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    Monday, January 9, 2017 7:55 AM