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WSUS clients updating but not reporting, Server 2012 R2 RRS feed

  • Question

  • I am having an issue with clients not reporting to my WSUS console.  I am running WSUS version  6.3.9600.16384 on a 2012 R2 configuration as my primary machine, and it replicates to 2 other boxes that are also 2012 R2.  I am a fully virtualized environment, if that helps troubleshoot.  Most of my boxes are windows 7, 2008 r2, 2012 r2, and a few windows 8 machines.  I have ran the server cleanup utility.  

    I haven't had any reporting since 07/31/2015.  Any ideas?  



    Tuesday, August 11, 2015 6:02 PM

All replies

  • 1. Why have you disabled IPv6? IPv6 has an important role...

    2. Try to analyze WindowsUpdate.log file. (There are articles in support.microsoft.com that will help you.)

    Regards

    Milos

    Tuesday, August 11, 2015 7:31 PM
  • We don't currently utilize IPv6.  I read in a support doc that the network cost error I am getting could be resolved by disabling IPv6.  Here is a quick snap of my update log from today.

    2015-08-11 09:46:07:958 796 a50 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-08-11 09:56:08:036 796 a50 AU User login event timer expired for session id: 2.
    2015-08-11 09:56:08:036 796 a50 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-08-11 09:56:08:036 796 a50 AU #############
    2015-08-11 09:56:08:036 796 a50 AU ## START ##  AU: Install updates
    2015-08-11 09:56:08:036 796 a50 AU #########
    2015-08-11 09:56:08:036 796 a50 AU  # Initiating scheduled install
    2015-08-11 09:56:08:058 796 a50 AU WARNING: There are no approved updates to install
    2015-08-11 09:56:08:058 796 a50 AU  # Exit code = 0x8024000C
    2015-08-11 09:56:08:058 796 a50 AU #########
    2015-08-11 09:56:08:058 796 a50 AU ##  END  ##  AU: Install updates
    2015-08-11 09:56:08:058 796 a50 AU #############
    2015-08-11 10:06:08:047 796 36c AU Earliest future timer found: 
    2015-08-11 10:06:08:047 796 36c AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:06:09:048 796 a50 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2015-08-11 10:06:09:068 796 a50 WuTask Uninit WU Task Manager
    2015-08-11 10:06:09:169 796 a50 AU Earliest future timer found: 
    2015-08-11 10:06:09:169 796 a50 AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:06:09:214 796 a50 AU Earliest future timer found: 
    2015-08-11 10:06:09:214 796 a50 AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:06:09:291 796 a50 Service *********
    2015-08-11 10:06:09:291 796 a50 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2015-08-11 10:06:09:291 796 a50 Service *************
    2015-08-11 10:19:01:176 796 77c Misc ===========  Logging initialized (build: 7.9.9600.17729, tz: -0500)  ===========
    2015-08-11 10:19:01:176 796 77c Misc  = Process: C:\Windows\system32\svchost.exe
    2015-08-11 10:19:01:176 796 77c Misc  = Module: c:\windows\system32\wuaueng.dll
    2015-08-11 10:19:01:176 796 77c Service *************
    2015-08-11 10:19:01:176 796 77c Service ** START **  Service: Service startup
    2015-08-11 10:19:01:176 796 77c Service *********
    2015-08-11 10:19:01:245 796 77c IdleTmr Non-AoAc machine.  Aoac operations will be ignored.
    2015-08-11 10:19:01:246 796 77c Agent  * WU client version 7.9.9600.17729
    2015-08-11 10:19:01:246 796 77c Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2015-08-11 10:19:01:246 796 77c Agent  * Base directory: C:\Windows\SoftwareDistribution
    2015-08-11 10:19:01:246 796 77c Agent  * Access type: No proxy
    2015-08-11 10:19:01:247 796 77c Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2015-08-11 10:19:01:247 796 77c Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2015-08-11 10:19:01:247 796 77c Agent  * Network state: Connected
    2015-08-11 10:19:01:283 796 77c Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2015-08-11 10:19:01:283 796 77c Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2015-08-11 10:19:01:304 796 77c Agent ***********  Agent: Initializing global settings cache  ***********
    2015-08-11 10:19:01:304 796 77c Agent  * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2015-08-11 10:19:01:304 796 77c Agent  * WSUS server: http://prwsus01.kfcu.org:8530
    2015-08-11 10:19:01:304 796 77c Agent  * WSUS status server: http://prwsus01.kfcu.org:8530
    2015-08-11 10:19:01:305 796 77c Agent  * Target group: WOC Servers
    2015-08-11 10:19:01:305 796 77c Agent  * Windows Update access disabled: No
    2015-08-11 10:19:01:305 796 77c Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2015-08-11 10:19:02:042 796 77c WuTask WuTaskManager delay initialize completed successfully..
    2015-08-11 10:19:02:042 796 77c AU    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-08-12 07:41:09, not idle-only, not network-only
    2015-08-11 10:19:02:042 796 77c AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:19:02:042 796 77c AU    Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:19:02:048 796 77c Report CWERReporter::Init succeeded
    2015-08-11 10:19:02:048 796 77c Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2015-08-11 10:19:02:049 796 77c DnldMgr Download manager restoring 0 downloads
    2015-08-11 10:19:02:050 796 77c AU ###########  AU: Initializing Automatic Updates  ###########
    2015-08-11 10:19:02:050 796 77c AU AIR Mode is disabled
    2015-08-11 10:19:02:050 796 77c AU  # Policy Driven Provider: http://prwsus01.kfcu.org:8530
    2015-08-11 10:19:02:050 796 77c AU  # Detection frequency: 22
    2015-08-11 10:19:02:050 796 77c AU  # Target group: WOC Servers
    2015-08-11 10:19:02:050 796 77c AU  # Approval type: Scheduled (Policy)
    2015-08-11 10:19:02:050 796 77c AU  # Auto-install minor updates: Yes (User preference)
    2015-08-11 10:19:02:050 796 77c AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2015-08-11 10:19:02:535 796 77c AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2015-08-11 10:19:02:536 796 77c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-08-11 10:19:02:593 796 77c AU AU finished delayed initialization
    2015-08-11 10:19:02:594 796 77c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-08-11 10:19:02:597 796 77c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-08-11 10:19:07:999 796 11d8 DnldMgr Asking handlers to reconcile their sandboxes
    2015-08-11 10:29:27:744 796 7a0 AU Earliest future timer found: 
    2015-08-11 10:29:27:744 796 7a0 AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:29:28:776 796 77c AU ###########  AU: Uninitializing Automatic Updates  ###########
    2015-08-11 10:29:28:812 796 77c WuTask Uninit WU Task Manager
    2015-08-11 10:29:28:996 796 77c AU Earliest future timer found: 
    2015-08-11 10:29:28:996 796 77c AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:29:29:063 796 77c AU Earliest future timer found: 
    2015-08-11 10:29:29:063 796 77c AU    Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-08-12 00:04:23, not idle-only, not network-only
    2015-08-11 10:29:29:136 796 77c Service *********
    2015-08-11 10:29:29:136 796 77c Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2015-08-11 10:29:29:136 796 77c Service *************

    Tuesday, August 11, 2015 7:36 PM
  • Hi,

    we had the same issues. Some Windows 2012 R2 server not reporting back.

    I think the problem happens since update KB3065988. (Removing this upate from some server -> server reporting normal).

    Last week ms deployed KB3075853  (August Version of Windows Upate Agent), since this update, server are reporting back normaly.

    But it seems "wuauclt / detectnow" not works in new versions of the update agent. Maybe disabled from Microsoft.

    I must perform a normal Windows Update Search (via System-->Windows Update
    and than i can report back with "wuauclt /reportnow"

    Thursday, August 13, 2015 9:10 AM
  • Hello,

    For me only command in CMD: sfc /scannow fix the problem.

    Greets

    Remulus

    Thursday, September 10, 2015 8:41 AM
  • I'm having a very similar problem.    

    I have a production environment where my WSUS(6.3.9600.17477 regedit / 6.3.9600.16384 service console) server is running 2012 R2. All of my Windows 2012 R2 CORE machines are not reporting to WSUS on a regular basis.  All of our 2008 R2 servers don't have this reporting problem. 

     I noticed the problem in early August.  I can force the 2012 R2 clients to check updates via a utility I use (BatchPatch) and they know they need updates from WSUS.   However, the WSUS console itself never shows that the clients(2012 R2 core) check in and update their statistics on which updates they need etc.   

    It appears many of the servers that are not reporting do have the KB3075853 update installed as referenced by AlexAT78. Doesn't seem to fix my issue.     

    I'm going to experiment with a few servers running the "sfc /scannow" command now.   Sulumer, did that fix the reporting problem for your servers going forward?  Or do you have to continually run it? 

    Any help or ideas are appreciated.  


    Friday, September 11, 2015 6:37 PM
  • Just following up to let those who care know I was able to resolve my issue.  

    Interestingly the issue of my severs not reporting into my WSUS server was caused by a Windows Update GPO setting. Specifically the "Configure Automatic Updates" feature was disabled. I had turned it off purposefully when I first took over updating our production environment. I did not want updates being installed that I wasn't ware of so I disabled it. I didn't realize this would also cause the servers to not periodically report into the WSUS server.

    My solution was to enabled the GPO "Configure Automatic Updates" setting with the #2 setting of "Notify for download and notify for install".    This option allowed me to retain my control of installing updates when I wanted.    After the setting was pushed, all of my servers began to check back in again.   Hopefully this helps someone.   Such a simple setting cost me a lot of time.  


    Thursday, October 8, 2015 1:01 AM