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Cannot login to Microsoft Store

    Question

  • When I try to login to the Microsoft Store I get this error message:

    Sorry, but we’re having trouble with signing you in.

    Request Id: bc339204-b1fe-4943-9234-456d54fb0d00
    Correlation Id: 201b3a15-8f42-4686-bf35-c5c99b319353
    Timestamp: 2018-07-13T16:40:47Z

    Message: AADSTS50020: User account 'My email' from identity provider 'live.com' does not exist in tenant 'Microsoft' and cannot access the application '71dada86-21db-493b-93e4-1a902601f30f' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    I'm not sure what to do to? I don't even know what an Azure Active Directory is. 

    Friday, July 13, 2018 4:47 PM