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optical mouse freezing RRS feed

  • Question

  • We have 2 microsoft wireless notebook optical mouse units attached to 2 separate computers - one is a laptop the other a desktop.  The unit attached to the desktop started freezing for no apparent reason recently and simply would not move.  Had to shut down the system to restart.  Tried checking device manager, new battery, cleaning battery terminals and inside mouse housing but none provided any relief from the problem.  Just yesterday the other unit started doing the same thing on the laptop.  Tried swapping the units between systems - same problem.  The mouse units are approximately 12 months and 2 years old and had worked perfectly fine until this problem occurred.

    Took the units to a computer dealer - says they sell lots of this type of unit and have never had this problem with any others.  Suggested that the light (red) was malfunctioning when the device was placed on the desk or mouse pad and the small switch inside the unit which activates the device when conected through a USB port - ie not recognising the desk or mouse pad thus not moving the cursor on the screen.

    I have no detail of where I purchased these devices.

    Has Microsoft experienced this problem with other units of this type and is there a simple answer to solving the problem which would obviate having to replace them?  Seems tsrange that both have suddenly decided to malfunction within weeks of each other even though the age of the units is quite variable.

    Help!

    Currently using a mouse with cord attached through the same USB port but it is dreadfully sluggish to respond and needs nearly half a metre of desk space to drag the cursor from one side of the screen to the other

     

    Friday, August 8, 2008 3:41 AM

All replies

  • Harry

     

    Sometimes operating system updates require updating device drivers for compatibility reasons. I would go to

     

    Using the wired mouse, you can go into Control Panel / Mouse properties. Set the Acceleration speed and sensitivity settings to a higher value to make the mouse more responsive.

     

    Microsoft Mouse and Keyboard Hardware - Wireless Notebook Optical Mouse:
    http://www.microsoft.com/hardware/mouseandkeyboard/productdetails.aspx?pid=045

     

    Microsoft Mouse and Keyboard Hardware – Support Overview:
    http://www.microsoft.com/hardware/mouseandkeyboard/support/default.mspx

     

    Let us know what you find.

     


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    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Saturday, August 9, 2008 12:40 AM
    Moderator