locked
windows 7 auto shutdown and restart,event ID 41,Scource-Kernel-Power,Log-System RRS feed

  • Question

  • brand new install and it started doing this, no rhyme or reason. i have the latest video card driver.  USB 3.0 isn't working either by the way.

     System 

      - Provider 

       [ Name]  Microsoft-Windows-Kernel-Power 
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
       EventID 41 
     
       Version 2 
     
       Level 1 
     
       Task 63 
     
       Opcode 0 
     
       Keywords 0x8000000000000002 
     
      - TimeCreated 

       [ SystemTime]  2013-03-27T22:10:47.549614100Z 
     
       EventRecordID 9980 
     
       Correlation 
     
      - Execution 

       [ ProcessID]  4 
       [ ThreadID]  8 
     
       Channel System 
     
       Computer johnnyolsen-PC 
     
      - Security 

       [ UserID]  S-1-5-18 
     

    - EventData 

      BugcheckCode 0 
      BugcheckParameter1 0x0 
      BugcheckParameter2 0x0 
      BugcheckParameter3 0x0 
      BugcheckParameter4 0x0 
      SleepInProgress false 
      PowerButtonTimestamp 0 

    Wednesday, March 27, 2013 10:23 PM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Thursday, March 28, 2013 12:25 AM
  • Hi,


    To address this issue, Microsoft has published a knowledge base (KB) article:


    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first".

    http://support.microsoft.com/kb/2028504


    Regards,


    Vincent Wang
    TechNet Community Support

    Friday, March 29, 2013 3:19 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Thursday, March 28, 2013 12:25 AM
  • Hi,


    To address this issue, Microsoft has published a knowledge base (KB) article:


    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first".

    http://support.microsoft.com/kb/2028504


    Regards,


    Vincent Wang
    TechNet Community Support

    Friday, March 29, 2013 3:19 AM