Hi,
Check the issue by starting Word with /a switch.
In Windows Vista and Windows 7
1.
Exit Word 2007
2.
Click
Start
3.
In the
Start Search box, type the following text, and then press
ENTER:
"%programfiles%\microsoft office\office12\winword.exe" /a
In Windows XP
1.
Exit Word 2007
2.
Click
Start, and then click Run.
3.
In the
Open box, type the following text, and then press ENTER:
"%programfiles%\microsoft office\office12\winword.exe" /a
If this issue does not occur when starting Word using /a switch, we can try to rename the Word Global Template:
1.
Exit all Office programs.
2.
Click
Start, click Run, type cmd, and then click
OK.
Note: If you are using Windows Vista or Windows 7, click
Start, in the Search box, type command prompt. right click on
command prompt and choose run as administrator.
1.
Type the following command, as appropriate for the version of Word that you are running, and then press ENTER:
ren %userprofile%\Application Data\Microsoft\Templates\Normal.dotm OldNormal.dotm
1.
Type
exit, and then press ENTER.
However, if the problem persists after this, we might need to repair the Office program from
Control Panel > Programs and Features, right click the Office program and choose
Change, then Repair
Best Regards,
Sally Tang
