locked
Windows 7 won't "see" DVD's on DVD Burners RRS feed

  • Question

  • I have an HP Desktop with 3 DVD drives. 2 are Burners, one internal and one external. The third drive is a DVD ROM drive. The two burners will not recognize DVD's when inserted, only CD's. They won't see commercial DVD's (including Windows 7 DVD), commercial movies, blank DVD's (single or dual layer), or homemade movie DVD's. Nothing. I insert the disc and wait, and nothing happens. The drive lights blink 7 or 8 times and I hear them spin up, but after that nothing at all. When I double click the drive, it says please insert a disc. Programs such as IMG Burn, Nero, and various testing programs all also show the drives to be empty, even when a disk is inserted.

    The DVD ROM drive will "see" everything.

    The drives both work fine, because they will allow booting from CD with the Windows DVD, and I've also tested the external drive on a machine running Windows XP and it worked perfect. The media is fine also (high quality blanks; Verbatim, unscratched commercial DVD's: Windows DVD, commercial movies. All tested media works in other computers running XP or in stand alone DVD players where applicable.

    I've searched and searched and have seen this is an issue with other Windows 7 users, but every suggestion I've seen I've tried, with no results. These have included:

    Deleting and reinstalling device drivers through device managers (have tried this several time)
    Applying various hotfixes and Mr. Fixits
    Complete uninstall and reinstall of Nero
    Complete uninstall of all DVD burning programs
    Installation of new Codec Packs
    Deleting of upper and lower limits in Registry
    Complete repair reinstall of Windows 7

    I have also made sure to install every single windows update that my machine suggests, including those that aren't listed as critical. still, nothing.

    There is no firmware upgrade available for either drive. both drives show as being up to date on their firmware.

    Anyone have any other ideas? I need to get this working soon for a project, and the only other thing I can think of is to completely wipe my hard drive, re-partition and re-format to get rid of any last traces of this Windows install, and start over again. I'd rather not do this.

    Pleaese help!

    Thanks.

    Wednesday, November 23, 2011 3:24 PM

All replies

  • Hi,

    thank you for your question. Try this Fix It:

    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
    

    or try this:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/my-cddvd-burner-will-not-work-after-installing/fe40f22b-8c9e-4c4f-8b55-4649ec39b416
    

     


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Microsoft Student Partner 2010 / 2011 / 2012
    Microsoft Certified Professional | Connected Home Integrator | Consumer Sales Specialist
    Microsoft Certified IT Professional: Consumer Support Technician on Windows Vista
    Microsoft Certified IT Professional: Enterprise Support Technician on Windows Vista
    Microsoft Certified IT Professional: Server Administrator on Windows Server 2008
    Microsoft Certified Technology Specialist:
    Windows 7, Configuration | Microsoft Windows Vista, Configuration
    Pre-Installing Windows 7 for OEMs | Windows 7 and Office 2010, Deployment | Windows Vista and Server Operating Systems, Preinstallation
    Windows Server 2008 Active Directory, Conf | Windows Server 2008 Network Infrastructure, Conf | Windows Server 2008 Applications Infrastructure, Conf
    Windows Server 2008 R2, Servaer Virtualization | Windows Server Virtualization, Configuration | Microsoft Lync Server 2010, Configuring
    Windows SBS 2011, Configuring | Windows EBS 2008, Configuration | Windows SBS 2008, Configuration
    Windows HPC Server 2008, Development | Windows Internals | MDOP, Configuration | SharePoint 2010, Configuration
    Microsoft SCOM, Configuration | Microsoft SCDPM 2007, Configuration | Microsoft SCVMM 2008, Configuration

    • Proposed as answer by Jiří Janata Thursday, June 21, 2012 6:21 PM
    Tuesday, January 10, 2012 10:04 PM