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Windows 7 crashdump issues RRS feed

  • Question

  • I have been running windows 7 on this computer for about a year now, and it worked fine up until a couple of weeks ago. Then it started running really slow, crashing and bluescreening. I have run checks on all of my hardware, checked for spyware, malware, all of that stuff, and I just tried doing a repair install with my windows 7 disk. Nothing has helped so I'm trying my luck here.    Here is the info from the latest minidump:

    Bug Check String: SYSTEM_SERVICE_EXCEPTION

    BCC: 0x0000003b

    BCP1: 00000000`c0000005

    BCP2: fffff800`032d6516

    BCP3: fffff880`06eb0ed0

    BCP4: 00000000`00000000

    Caused by driver: ntoskrnl.exe

    Caused by address: ntoskrnl.exe+7cc40

    File description: NT Kernel & System

    File Version: 6.1.7601.17640 (win7sp1_gdr.110622-1506)

    Is there anything I can do to fix this? Or do I just need to wipe my harddrive and reinstall windows?

    Wednesday, February 8, 2012 4:41 AM

All replies

  • Hi,

    Based on my research, there is a hotfix tool which may resolve this blue screen issue.

    This issue occurs because the D3D9 runtime does not perform parameter validation on the rectangle values that are passed by some applications. Therefore, invalid rectangle coordinates are passed to the Dxgkrnl.sys module. However, the Dxgkrnl.sys module also does not validate the rectangle coordinates, and a "divide by zero" exception occurs.

    Here are one article and a hotfix tool can be referred to.

    "0x0000003B" Stop error when you run certain applications in Windows 7 or in Windows Server 2008 R2

    http://support.microsoft.com/kb/2584454


     

    Note: Before you run the hotfix tool, please perform a system backup first.

    If the issue persists, please post your results in this forum.

    Debugging Tools for Windows 32-bit Version:

    http://msdn.microsoft.com/en-us/windows/hardware/gg463016

    Hope that helps.

    • Edited by Ivan-Liu Friday, February 10, 2012 1:51 PM
    Friday, February 10, 2012 1:48 PM
  • Hello,

    Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    Try the hotfix suggested by Ivan. Another thing is to update your graphic card driver. Once done, check results.

    If the problems persists then consider contacting your manufacturer Technical Support for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

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    Saturday, February 11, 2012 8:55 PM
  • I used the hotfix and updated my graphic card driver and it seemed to work for a little while, however my pc is still crashing and giving the same info in the minidump files as before.

    Here are the latest 3 dump files:

    https://skydrive.live.com/redir.aspx?cid=53034e92de08cb77&resid=53034E92DE08CB77!105&parid=root

    • Edited by s37h Wednesday, February 15, 2012 1:33 AM
    Tuesday, February 14, 2012 9:00 PM
  • Upload the most recent dumps to Skydrive, someone might run a basic analysis/driver check for you - post the link to the dumps back here, make them public.
    Wednesday, February 15, 2012 1:06 AM