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Need to uninstall software (has bug) and install patched version

    Question

  • Good Day,

    We use a third party product to compress our RDS printing. This third party app was deployed via GPO USER Policy and because of a bug in this software it must be uninstalled and replaced with a patched version of the software. What makes it tricky is that the end users cannot be without this third party app during their production time so if I use GPO to uninstall the old version at logon, they would have to log out again to get the new version I believe. I wish there was a way to have it occur after hours (uninstall old version and install new patched version) without affecting the users.


    Steve J.

    Tuesday, May 12, 2015 1:21 PM

Answers

  • Ok , I'm pretty sure this can be done with combination of removing software installation but allowing users to carry on using software which is an inbuilt setting then logoff script to uninstall old software then new software deploy gpo. Will test tho to confirm.
    Friday, May 15, 2015 8:57 PM

All replies

  • Hi Steve,

    Thanks for posting here, but I'm sorry that your requirement can't be achieved.

    If you deploy the software via User Settings, then the users have to log off and then re-log on to obtain the new software. If you depoly the soft ware via Computer settings, then a reboot is needed.

    Maybe you can contact the Business to arrange a maintenance time window to do this.

    Best Regards,

    Elaine


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    Friday, May 15, 2015 2:55 AM
    Moderator
  • Thank you and it is deployed via User Settings.

    So what is the proper methodology if the old version must be removed before the new version can be removed. Does it require two log offs/log ons?


    Steve J.

    Friday, May 15, 2015 12:54 PM
  • have you been told this needs to be clean installed, can't you just deploy the fixed installer over the top?
    Friday, May 15, 2015 6:35 PM
  • Yes, it has to be a clean install unfortunately. It's a WAN situation as well and not a very robust one. So even though the msi file is only around 4mb, the uninstall at logon, combined with having to log out and log back in to get the fresh install is not easy.

    What I am choosing to do now is have users continue to use the old version unless they experience the problem that the new version fixes. Then I assist them with the uninstall/reinstall.


    Steve J.


    • Edited by dsgslj Friday, May 15, 2015 7:51 PM
    Friday, May 15, 2015 7:50 PM
  • Ok , I'm pretty sure this can be done with combination of removing software installation but allowing users to carry on using software which is an inbuilt setting then logoff script to uninstall old software then new software deploy gpo. Will test tho to confirm.
    Friday, May 15, 2015 8:57 PM