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  • Question

  • I have installed office 365 on new windows 10 computer

    Outlook will not open - says Outlook can not log on.  Verify you are connected to the internet ….

    I tried running the 365 assistant - no good

    what do I need to do

    Saturday, January 12, 2019 8:51 PM

All replies

  • Hi,

    Could you please tell me whether this issue occurs only on your computer or there are many people in your organization have this issue as you?

    Besides, it is suggested to create a new Outlook profile:
    1. In Outlook, select File > Account Settings > Manage Profiles.
    2. Choose Show Profiles > Add.
    3. In the Profile Name box, type a name for the profile, and then choose OK.
    4. Once the profile is created, on the Show Profiles dialog, choose Prompt for a profile to be used.
    5. Then please open your Outlook with the new profile and see if there is any difference.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    Monday, January 14, 2019 8:01 AM
  • Hi,

    Have you got your issue fixed?
     
    Please feel free to post back if you need further assistance on this.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, January 17, 2019 7:51 AM