Some clients are not getting policies


  • Hello,

    In my company we getting a strange problem. Few computers had succesfully installed configuration manager but few days ago (I don't know why) they stopped getting updates, apps, etc. In SCCM console they're visible and status is Active.

    I foud out that, they are not getting policies. In action tab there are only 2 actions.

    Location and MP in Configuration manager is set correctly.

    I've already tried reinstalling client, repair WMI but with no luck. What makes it more funniest - few moments after reinstallation client is getting policies correctly, all actions are visible, there are no errors in logs but after few minutes it's all gone.

    Thanks in advance for help.


    WinPEBranchCacheStartup task is starting... ContentAccess 2018-02-12 14:13:07 10412 (0x28AC)
    CSuperPeerController::FinalConstruct entered ContentAccess 2018-02-12 14:13:07 10412 (0x28AC)
    Instance of CCM_SuperPeerClientConfig doesn't exist in WMI ContentAccess 2018-02-12 14:13:07 10412 (0x28AC)
    Not starting superpeer agent since the client agent setting could not be found ContentAccess 2018-02-12 14:13:07 10412 (0x28AC)
    ===== CacheManager: Initializing cache state from Wmi. ===== ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)
    Cache size is 5120 MB.  Location is C:\Windows\ccmcache ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)
    Software Distribution site settings (CCM_SoftwareDistributionClientConfig) policy does not yet exist on the client.
    If the client is not yet registered, this is expected behavior. ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)
    CacheManager: GetSWDistSiteSettings failed with 0x80004005. Default site settings will be used. ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)
    CacheManager: MaxCacheDuration:43200 - MinTombstoneDuration:1440 ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)
    CacheManager: There are currently 0 bytes used for cached content items (0 total, 0 active, 0 tombstoned, 0 expired). ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)
    ===== CacheManager: Cache state initialization completed ===== ContentAccess 2018-02-12 14:13:18 14988 (0x3A8C)

    • Edited by BlSii Monday, February 12, 2018 1:45 PM
    Monday, February 12, 2018 1:30 PM

All replies

  • Please check the boundaries. Monitor the log files locationservices.log and clientlocation.log

    And follow the blog Troubleshooting issues where clients are not reporting

    Please remember to mark the replies as answers if they help.
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    Tuesday, February 13, 2018 2:26 AM
  • Boundaries are ok. The locationservices.log and clientlocation.log are not showing any errors.

    Like I said, client is getting policies and then is loosing it.

    Tuesday, February 13, 2018 7:55 AM
  • I found few errors in Ccmnitoficationagent.log:

    Failed to receive buffer from server with err=0x80090304. BgbAgent 2018-02-12 14:11:59 13512 (0x34C8)
    Failed to receive expected response from server with error 80090304. BgbAgent 2018-02-12 14:11:59 13512 (0x34C8)
    Bgb client agent is disabled BgbAgent 2018-02-12 14:13:18 10412 (0x28AC)
    TCP Listener is disabled. BgbAgent 2018-02-12 14:13:18 10412 (0x28AC)

    Tuesday, February 13, 2018 7:57 AM