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Anybody else have problems with connecting online after security updates? RRS feed

  • Question

  •  Okay, I'm no computer geek. This is the second time that my laptop had updated with Windows Security Updates and it will NOT connect to the internet via web browser. I can interact through the IM but when I try to get to an online site it won't connect. It says that it had "pinged" the host and had not received a response back. The individual who had solved the problem the first time is not available anymore and it looks like I got to do it myself this time. I had uninstalled the update and it hadn't solved the problem. That's what I had done the last time to connect. Now I can't even reinstall the update. I have a Dell Inspiron 1500 using Vista Home basic. Help? Please?
    Friday, February 20, 2009 11:10 PM

Answers

  •  

    Hi Chamorean, I'd like to inform you that those security updates from Microsoft should not affect the usage of browser. Most likely, this issue is caused by Internet Explorer settings, third party software or malware. I suggest you first perform the following steps to troubleshoot the issue:

     

    1. Run IE with No Add-ons

     

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter. Change the cookie settings and have a test.

     

    2. Reset IE7

     

    1) Click Start button-> Control Panel.

    2) Change to Classic View on the left pane and double-click the Internet Options icon.

    3) On the Security tab, click Default level button for each icon in the Select a zone to view or change security settings.

    4) Click to Programs tab, and then click the Make default button if it is not grayed out.

    5) Click to Advanced tab, click Restore advanced settings button in the Settings area.

    6) Click the Reset button in the Reset Internet Explorer settings area and Click OK.

    7) Click Apply, and then click OK.

     

    You can also try to install a third party browser to see if the issue still occurs and we can then narrow down if the issue is caused by IE related factors.

     

    Hope this helps!


    Sean Zhu - MSFT
    Monday, February 23, 2009 5:42 AM
    Moderator