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DPM 2010 Volume Shadow Copy Service error: Unexepected error CreateFileW SQL 2000 and SQL 2005 databases RRS feed

  • Question

  • Hi All

    I have a several DPM servers all running with no porblems execpt for one.  The server with the problems has been running for amost 1 year with no problem and in the last week I have started having a problem with 2 protected servers.  The first server is a SQL 2000 running on windows 2003 X64.  The problem is with 1 database on this server and this problem has only just started happening in the last week.  This is the error in the Application log on the DPM server, as I have said this is only affecting 1 database.  I have removed the database from the protection group and then removed the Incative replica's.  I then setup the database in the protection group again, run a sync which returns fine for the first backup.  The problem then starts when the next backup runs which is an express full backup later in the evening.

    Log Name:      Application
    Source:        VSS
    Date:          08/12/2011 16:16:18
    Event ID:      12289
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      fp-dpm01.xtreme.co.uk
    Description:
    Volume Shadow Copy Service error: Unexpected error CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4244\,0x80000000,0x00000003,...).  hr = 0x800703ed.

    Operation:
       Processing PreFinalCommitSnapshots

    Context:
       Execution Context: System Provider
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="VSS" />
        <EventID Qualifiers="0">12289</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-08T16:16:18.000Z" />
        <EventRecordID>120567</EventRecordID>
        <Channel>Application</Channel>
        <Computer>fp-dpm01.xtreme.co.uk</Computer>
        <Security />
      </System>
      <EventData>
        <Data>CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4244\,0x80000000,0x00000003,...)</Data>
        <Data>0x800703ed</Data>
        <Data>

    Operation:
       Processing PreFinalCommitSnapshots

    Context:
       Execution Context: System Provider</Data>
        <Binary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inary>
      </EventData>
    </Event>

     

    I am also backing up another server in another protection group which is backing up a some SQL 2008 database on a Windows 2008 R2 server.  Again the backups have been running for several months with no problem, but in the last week 6 off the database have start to stop being backed up and I get the following error in DPM Console.

    An unexpected error occurred while the job was running. (ID 104 Details: The file or directory is corrupted and unreadable (0x80070570))

     

    If I remove the Database from the protection group and then add then back in after removing the inactive replica's again the first sync runs no problem but all other backups fail.

     

    Any help or suggestion would be grate.

     

    Richard

    Thursday, December 8, 2011 4:59 PM

All replies

  • I am having a similar problem. I am receiving the same errors trying to backup a child partition in Hyper-V running Windows Server 2003 and Exchange 2003. It is backed up correctly when first added to the protection group and then I receive the errors you describe. The backup does not fail, however, the VM pauses and then comes back online, like it is performing a Saved State Backup instead of a Child Partition Backup.
    Monday, December 19, 2011 3:43 PM