Sync Group is Stuck and not Syncing


  • Seems like the Sync was working properly until 24 hours ago. Now its stuck on processing. The ID is: 3e872098-8e44-400b-bf10-bbf055edfbee.

    Can someone please help me with this? I saw a few other posts about this from the past 24 hours. 

    Thank you!


    Monday, October 07, 2013 9:49 AM

All replies

  • HI Nick,

    Please provide the full sync group id which includes region information(e.g. {GUID}_North Central US). You shall be able to see it in property page of your sync group.


    Jarod Zhu

    Monday, October 07, 2013 2:20 PM
  • 3e872098-8e44-400b-bf10-bbf055edfbee_North Central US
    Monday, October 07, 2013 4:04 PM
  • Can you please help? This is causing us a lot of problems.
    Monday, October 07, 2013 8:33 PM
  • The subscription ID is: 01a12d33-7f72-407c-9731-f9fd5c3ce592

    and the Sync ID is: 5e268994-7040-4f12-aec4-1252230b2347_North Central US

    • Edited by Nick_Warren Tuesday, October 08, 2013 10:25 AM
    Tuesday, October 08, 2013 10:25 AM
  • HI, Nick

    I have fixed your sync group stuck issue from backend.

    I give me wrong sync group id actually (correct one is 7B4A5527-79AA-481E-8C17-613B69580B29_North  Central US).


    Jarod Zhu

    Tuesday, October 08, 2013 12:03 PM