Windows Remote Assistance Problems Vista


  • Hello

    Ive been trying to connect with a friends computer to assist him with a task. Hes got Windows 8 so we are trying to use the Invitation File method. Despite following all the instructions carefully,  it keeps coming back with "Can't make a connection". He disabled his firewall but that made no difference. I tried someone else with Windows 8 and that one connected OK.

    Any idea what the problem might be?

    Also - I now have a list of 4 previous invitations on the Remote Assistance Window - How do I delete them ? Theres nothing available in the Window.

    Thanks for any help.

    Saturday, January 18, 2014 12:44 PM


  • Hi,

    Be sure that UPnP is enabled on your router. (See the instructions for your router for details. If you no longer have the manual, check the manufacturer's website.) Teredo doesn't work with routers that use symmetric NAT. To find out if you have an incompatible router, at a command prompt type netsh interface teredo show state. (This can be abbreviated as netsh intter sho st.) If the Type line shows Symmetric or Port Restricted, your best bet is UPnP.

    Juke Chou

    TechNet Community Support

    Monday, January 20, 2014 1:22 PM