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Can not open a shared onedrive file in excel through the web RRS feed

  • Question

  • We have a user trying to open a shared onedrive file in excel through the web. Every time she tried to open the file it would prompt an error "could not open https://newellco-my.sharepoint.com/personal/****/**** doc.xlsx". Edit in excel online is working fine but not edit in excel. We tried to open another shared file in excel and it work fine. All shared files seem to being work except this file. We tried to test it out on another computer using the same credential and the same file open in excel and it work fine. At least we know its an local issues on the computer not the cloud. Here's what i done so far with no success. 

    1. Cleared out all IE setting and history

    2. Cleared out one-drive cache and re-sync the one-drive library

    3. Tried another browser like google chrome

    4. A repaired on office 2010 program 

    Any help/information would be appreciated, thank you.

    Tuesday, December 15, 2015 4:32 PM