locked
[Skype for Bussiness] Skype for bussiness is not finding skype contact not skype TAB present RRS feed

  • Question

  • My Skype for bussiness is not finding skype contact because there is no skype directory tab. while searching for contact there is no skype tab or when trying to add contect by add person button there is no skype option.

    i am using Microsoft Office Professional 2016 plus which includes skype for bussiness .


    MobinYaqoob

    Friday, July 1, 2016 10:12 AM

All replies

  • Hi Mobin,

    Could you please explain in-detail , if you have screen shots could you please attach and provide more details.

    if you have not installed latest updates for Lync client please download from here and update and see if that makes any difference.

    https://technet.microsoft.com/en-us/office/dn788954.aspx


    Regards, Rajukb | MCSE (Communication ), MCSA (o365) ,Certified "Lync server 2013 depth support engineer"| This posting is providedwith no warranties and confers no rights. If my reply answers your question please mark as answer/helpful if its helpful.

    Friday, July 1, 2016 1:52 PM
  • Here are some screen shots:

    Cleary Seen that there is no skype option.

    Also there is no skype tab.



    MobinYaqoob

    Friday, July 1, 2016 2:29 PM
  • try to search contact with full ID

    for example ,  if there is a user named " USER1" 

    user1@domain.com  and check if that works.

    if that works, please check what is your address book search method, " Address book or websearch"

    please follow this link which was explained few troubleshooting steps

    http://blog.insidelync.com/2012/02/lync-address-book-client-synchronization-errors-and-common-problems/


    Regards, Rajukb | MCSE (Communication ), MCSA (o365) ,Certified "Lync server 2013 depth support engineer"| This posting is providedwith no warranties and confers no rights. If my reply answers your question please mark as answer/helpful if its helpful.


    Friday, July 1, 2016 2:35 PM
  • Hello Mobin,

    Also to confirm that the Skype search happens only if you have a SFB Edge deployed in your environment as the search port 4443 is allowed only through that. If you have the SFB Edge deployed make sure that the replication is all working, Update the Client to the latest version. Also to note, Are you able to search Skype people by directly typing their ID( Microsoft ID) and also confirming that you have applied for the license from MS for federating with Skype.

    More info here 

    https://gallery.technet.microsoft.com/lync/Steps-To-Check-When-8af63d4d

    https://support.microsoft.com/en-us/kb/3163048


    Linus || Please mark posts as answers/helpful if it answers your question.

    Saturday, July 2, 2016 7:46 AM
  • You need to remove the old MSN public provider and add the new Skype provider. Follow this guide for setting up Skype federation.

    Another step that I did need to do but did not find in that guide is a firewall rule. You need to add one for your edge server public ips to access skypegraph.skype.com on 443, otherwise you won't be able to search the Skype directory.

    Friday, February 24, 2017 8:04 PM