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Busy status on Nortel when on OCS call RRS feed

  • Question

  • Hi, is there a way for OCS to indicate to a Nortel CS1K that a call is in place?

    The scenario is a secretary uses busy forward keys on the Nortel phone which indicate to them if the boss is on the phone. These do not work if the boss takes or makes a call on OCS.

    Cheers.

     

    Saturday, September 11, 2010 3:33 PM

All replies

  • The only way OCS knows if a phone is "In a call" is if you are controlling that phone with RCC. OCS will not be aware of the state of the Busy forward keys.

    Without knowing more details it is hard to make suggestions. The only thing I can think of off the top of my head is that you will probably only get OCS to show the status of the boss by doing RCC with his phone.

    -jonmck


    http://blog.lyncdialog.com/
    Monday, October 4, 2010 5:08 PM