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account picture problem

    Question

  • Hi! I have one really weird problem (I guess weird). When I try to change my account profile picture in settings, I always can click the ''browse'' button but, when I browse picture, it says: Account picture error, and below that: setting the account picture failed. please try again. And when I try again nothing changes. Can someone please help me? Thank you! :)7

    Oh, and, another thing. When I try to change lock screen picture, i can click browse button too, but, when i upload picture it wont load. So, if you know where is problem and how to fix it, if it is possible, please help me. 

    Seems that I really don't have luck with changing pictures. ^^

    Thursday, January 21, 2016 12:50 AM

Answers

  • Hi,

    We have found a workaround for the similar issue, you need to navigate to the hidden folder to change the pictures to fix the issue. Please read more information in the link below.

    http://www.thewindowsclub.com/setting-the-account-picture-failed

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If it doesn't work, please run the SFC tool to fix it due to we would consider the system files corrupted.

    https://support.microsoft.com/en-us/kb/929833

    Please tell us the result after you checking.

    Best Regards,

    Simon


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    Friday, January 22, 2016 6:12 AM
    Moderator