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Windows 8 laptop keep shutting down by itself RRS feed

  • Question

  • Hi, my laptop (Asus model S550C) keeps shutting down once in a while. After quickly powering it back on I checked that the temperatures of the CPUs and GPUs are below 50 degree Celsius (I installed HWMonitor to check the temperatures of the chips). And it does not seem to matter whether I use battery or without battery (plug to the wall socket)

    I'm thinking of taking my laptop to the Asus repair center while it is under warranty but I'm not sure they (the repairer) would even find the problem since it only happens about once every 2 weeks.

    Is there a way to find out what happened? I'm hearing these things called "logs".. how do I access that and can a non-IT person understand what is written in these "logs"?

    Appreciate any advise on this issue.

    Tuesday, December 17, 2013 7:25 AM

Answers

  • Hi,

    About logs, you may read this link to get more information, which would show what information would be logged in event viewer:

    What information appears in event logs? (Event Viewer)

    http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-viewer#1TC=windows-7


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, December 22, 2013 7:13 AM
    Wednesday, December 18, 2013 11:40 AM
  • Hi,

    An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

    If event 41 is logged because power to the computer was interrupted, consider obtaining an uninterruptible power supply (UPS) such as a battery backup power supply. An underpowered or failing power supply may cause this behavior. For example, if you added RAM or additional devices or hard disks when this problem began, the power supply may cause the problem.

    For more information, you can refer to this KB article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    http://support.microsoft.com/kb/2028504/en-us


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, December 22, 2013 7:13 AM
    Wednesday, December 18, 2013 12:41 PM

All replies

  • You can check reliability monitor

    http://windows.microsoft.com/en-us/windows7/how-to-use-reliability-monitor

    See link below How to generate a complete memory dump file and share with us using skydrive

    http://support.kaspersky.com/1771

    Most of issue like this regarding update driver, but lets just wait after you check reliability and create memory dump

    • Edited by britishdhez Tuesday, December 17, 2013 8:21 AM
    Tuesday, December 17, 2013 8:20 AM
  • Hi,

    About logs, you may read this link to get more information, which would show what information would be logged in event viewer:

    What information appears in event logs? (Event Viewer)

    http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-viewer#1TC=windows-7


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, December 22, 2013 7:13 AM
    Wednesday, December 18, 2013 11:40 AM
  • Hi britishdhez, thank you for the advise. My reliability rating is around 7.5 because of the sudden shutdown problems. I will wait until the next crash and provide the logs.
    Wednesday, December 18, 2013 12:29 PM
  • Hi Alex, the event viewer log related to the shutdown incident is as below:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
      <EventID>41</EventID>
      <Version>3</Version>
      <Level>1</Level>
      <Task>63</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8000000000000002</Keywords>
      <TimeCreated SystemTime="2013-12-17T06:57:09.729344900Z" />
      <EventRecordID>10746</EventRecordID>
      <Correlation />
      <Execution ProcessID="4" ThreadID="8" />
      <Channel>System</Channel>
      <Computer>PCX</Computer>
      <Security UserID="S-1-5-18" />
      </System>
    - <EventData>
      <Data Name="BugcheckCode">0</Data>
      <Data Name="BugcheckParameter1">0x0</Data>
      <Data Name="BugcheckParameter2">0x0</Data>
      <Data Name="BugcheckParameter3">0x0</Data>
      <Data Name="BugcheckParameter4">0x0</Data>
      <Data Name="SleepInProgress">0</Data>
      <Data Name="PowerButtonTimestamp">0</Data>
      <Data Name="BootAppStatus">0</Data>
      </EventData>
      </Event>

    For extra information I also sometimes noticed that before shutdown there's another event :

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
      <EventID>1001</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>3</Task>
      <Opcode>75</Opcode>
      <Keywords>0x4000000000000001</Keywords>
      <TimeCreated SystemTime="2013-11-22T10:25:45.293904300Z" />
      <EventRecordID>10513</EventRecordID>
      <Correlation />
      <Execution ProcessID="752" ThreadID="3680" />
      <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
      <Computer>PCX</Computer>
      <Security UserID="S-1-5-19" />
      </System>
    - <EventData>
      <Data Name="HWLength">6</Data>
      <Data Name="HWAddress">74D02B1B4AE5</Data>
      <Data Name="StatusCode">121</Data>
      </EventData>
      </Event>

    Thanks for your attention.

    Wednesday, December 18, 2013 12:38 PM
  • Hi,

    An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

    If event 41 is logged because power to the computer was interrupted, consider obtaining an uninterruptible power supply (UPS) such as a battery backup power supply. An underpowered or failing power supply may cause this behavior. For example, if you added RAM or additional devices or hard disks when this problem began, the power supply may cause the problem.

    For more information, you can refer to this KB article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    http://support.microsoft.com/kb/2028504/en-us


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, December 22, 2013 7:13 AM
    Wednesday, December 18, 2013 12:41 PM
  • I have the same issue (sudden shutdown, regardless of the what pc is doing) followed by event 41 error described above, also on an Asus (Q501LA). I see no real response to the problem except for links to general info on MS site. Anyone willing to help? Thanks...
    Wednesday, May 21, 2014 4:27 PM