I've got a problem with my client and heartbeat update status, updating in the SCCM Console devices node. RRS feed

  • Question

  • Does anyone else suffer from this problem?

    Where the heartbeat and client check in date don't frequently update?

    I go into devices and look at one of my machines and notice that the last client check is around 2 days old. Or the last heartbeat check shows as couple of days old.

    I've got a lab setup and my default client policy is set to poll the SCCM Server every 10mins.

    Is there a way to see what times the client last checked the SCCM Sever for a policy?

    I'm trying to work out whats going wrong.


    Thursday, January 10, 2013 10:19 AM

All replies

  • 10min is way too aggressive (even in a testlab).
    That status is not updated in real time, but summarized on a regular basis. You can check InventoryAgent.log and Policy*.log on the clients to get real time information.

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, January 10, 2013 10:54 AM
  • What value do you think that I should have set for a lab then?

    The default is 60mins.

    And is there a status in the SCCM console that shows updates in real time? 


    Thursday, January 10, 2013 2:39 PM
  • No. You won't see any real-time information in the ConfigMgr console.
    Policy polling interval depends on many factors (number of policies, client / server performance etc), but I would not go below 15min for lab purposes and 30min for production environments.

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, January 10, 2013 3:11 PM
  • I only have three workstations and two virtual machines.

    I will try setting it at 20 or 30 mins.

    I've also managed to find the client logs.

    There are many. What ones should I be looking at to see if the client is communicating.

    Just these two InventoryAgent.log and Policy.log?

    What is a good tool to read them with?

    Can I use CM trace to view them?

    • Edited by midi25 Thursday, January 10, 2013 7:35 PM
    Thursday, January 10, 2013 7:32 PM