When restarting Hyper-V server on Windows 2016 it shuts down, after security update RRS feed

  • Question

  • Hi

    After running Windows Update we are unable to restart the Hyper-V Windows 2016 server: when restarting the Hyper V Server it shuts down instead, and we need to physically push the power button on the server in order to start it again.

    The Virtual Windows 2016 server does not have this problem, and restarts fine.

    In the event Viewer we have the following information:

    The process C:\Windows\System32\RuntimeBroker.exe (HYPERV) has initiated the restart of computer HYPERV on behalf of user HYPERV\Administrator for the following reason: Hardware: Maintenance (Planned)
     Reason Code: 0x84010001
     Shutdown Type: restart

    Event ID: 1074


    The kernel power manager has initiated a shutdown transition.

    Shutdown Reason: Button or Lid

    Event ID: 109


    The WinRM service is not listening for WS-Management requests.

     User Action
     If you did not intentionally stop the service, use the following command to see the WinRM configuration:

     winrm enumerate winrm/config/listener

    Event ID: 10149


    This list was installed:

    A hint would be nice

    Best Regards

    John B

    Friday, May 24, 2019 7:57 AM


  • Hi,

    Have you try to shutdown via command like shutdown /s ?

    Anything hardware changed in recent?

    Please follow the steps below


    click start and type power plan and select 'choose a power plan' from the list 

    next to the power plan that is selected click 'change plan settings'

    click 'change advanced power settings'

    under power buttons and lid set power button and sleep button (and lid if its there) to do nothing.

    should prevent events from power button.


    Go to "Settings"

    Select "System"

    Select "Power and Sleep"

    Select "Additional Power Settings"

    Select "Choose what the power buttons do"

    Select "Change settings currently available"

    Ensure that "Turn on fast start up" is deselected (unticked)

    Click on "Save Changes"

    If it doesn't work ,please uninstall the update for test.

    Reference Link

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
    Best Regards,


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    • Marked as answer by ms-support Tuesday, May 28, 2019 5:11 AM
    Monday, May 27, 2019 2:59 AM